The repair itself is fine. Communication was bad. Becky knew that I was not happy with communication so it would have been nice to have gotten a quick wash. Maybe she’s over worked and you need more service reps.
9/7/2024
Joan D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
There was no communication as to status. Yes when I called I got a update but no other time. **** time I called in to get status and was put on hold for 15 minutes. When the girl came back she told me she forgot about me.
9/2/2024
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
My only issue was the service advisor. Israel ****
8/23/2024
Elizabeth T. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Israel **** went anove and beyond providing great customer service
6/8/2024
Dawn &. VERIFIED CUSTOMER
Vehicle Make : Kia
Trustworthy and excellent customer service.
5/25/2024
Nicholas C. VERIFIED CUSTOMER
Vehicle Make : Ford
Customer service was fantastic! I did notice that one of the windows that was replaced had a chip on the new glass. I have not yet taken it in, but plan to do so.
5/12/2024
Brian B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
very helpful and informative
4/22/2024
John M. VERIFIED CUSTOMER
Vehicle Make : Ford
communication was great throughout the process. The only thing I didnt understand is why you would replace one tire and not both so that it would wear evenly. Now it will always pull one way.
4/1/2024
Ciro M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great jop Gracias
3/27/2024
Thyra D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great work, professional, problems solved with the explanation ???? thanks Mr. Luis
2/27/2024
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Ford
While the dealership provided me with a vehicle to drive after my truck was repaired in the collision department a month later than promised and being sexually harassed by your employee (Curtis), the care for my vehicle was subpar. The hitch in the bed of my truck was missing, the electrical hitch hookup was not reassembled, there are nicks and scratches in multiple locations and my tailgate was damaged. The man that took over my collision care was nonchalant about the damages. Overall my experience was traumatizing nor did it reflect the reputation or values of FORD.
1/29/2024
Ethel S. VERIFIED CUSTOMER
Vehicle Make : Ford
All the people from start to finish were patient and courteous to me. When I picked up my car there were three people who although it was late in the day, they helped me with my renewal sticker and my license plates, then I lost the car keys they had given to me before I left.
Each one should be commended because with out their help with moving everything from my rent car over to my car I would not have been able to leave!????????
I meant to remember each one by name, but I hope Mike will pat each one of them on their back because they were really patient!!
1/2/2024
Dalton S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I appreciate the timely updates (very important) and the quality of the final work product.
10/5/2023
Michael R. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair was fine. The 3 week wait for it was not.
7/26/2023
Robert B. VERIFIED CUSTOMER
Vehicle Make : Ford
Becky was great in taking care of the repairs and keeping me informed of where the repair was at.
5/30/2023
William S. VERIFIED CUSTOMER
Vehicle Make : GMC
took longer than expected but the repairs were to my expectations. thanks.
2/19/2023
Harold A. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was satisfactory but some one stole my cord rthat I charge my phone with and I had to buy another one
11/28/2022
Alice J. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank You in service dept for being so helpful and caring people. EVERYTHING JUST LOOK WONDERFUL MY FORD EXPLORER NAMED MS ELAINA LOOK JUST LIKE WHEN I FIRST GOT HER RETURNED BEAUTIFUL N CLEAN . Great idea with the loaner Car greatly appreciated. Staff was patient and so kind I AM 73 years old did not know what to do STAFF TOOK GOOD CARE OF ME AND MY CAR . THANK YOU PLANTED FORD COLLISION CENTER SPECIAL THANKS MR CARLOS MONTES N STAFF