It was one of the nicest experiences we have had but hope to never do it again.
8/24/2019
Chris E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service! Great team!
8/17/2019
Jerry H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Missing hardware that attaches the softtop to the roll bar of my Jeep, missing hinge covers on the tailgate, rear bumper not straight, missing license plate, missing fuel cap cover, drivers seat leather not attached and just flaps around, weather stripping on softtop still torn from wreck (requires full top replacement), looks like home improvement caulking to cover quarter panel seam. Not happy at all with this repair. My vehicle was in this facility for 89 days. With this amount of time there should be absolutely no errors.
8/7/2019
Dale R. VERIFIED CUSTOMER
Vehicle Make : Ford
Check engine light is on, sunroof leaks air, passenger seat upholstery doesn’t match other seats, rear view mirror is loose, found multiple spare parts laying around, some of paint needs buffed out, sunroof cover blind not in the track, bed cover not put back on correctly. I don’t have rental coverage already spent $2000 on rental for 2 months you have had truck no communication except a few text ????? Where do I stop
8/3/2019
Samukange N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Though i hated to part with my car, I did enjoy the interaction with ALL the service king staff. The repairs look amazing!!! Thank you to your commitment to excellence.
8/1/2019
Kevinbrenda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Two things that they don’t fixed good
7/30/2019
Peggy A. VERIFIED CUSTOMER
Vehicle Make : Kia
I would like to thank Service King for the wonderful job they did on my car. My Kia Forte looks brand new again they were fast and courteous and keeping me informed own how everything was going with my car.
7/28/2019
Steven C. VERIFIED CUSTOMER
Vehicle Make : GMC
I will see if you can get things right on the second trip.
Front bumper loose
Driver side front wheel grinds
Door trim is not acceptable
Front end alignment is not aligned
7/1/2019
Kurt B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle went to SK on April 11. I received it back June 27. In between those dates, the communication I received was misleading at best. Parts orders were not placed in timely fashion. Overall, much less than a completely satisfactory experience.
6/29/2019
Skylar B. VERIFIED CUSTOMER
Vehicle Make : Ford
Jeff’s made sure the repairs were done good and even got done with them early.
6/27/2019
Shelley L. VERIFIED CUSTOMER
Vehicle Make : Kia
I appreciated the detailed text messages about my repair.
6/26/2019
Eva I. VERIFIED CUSTOMER
Vehicle Make : Honda
I’m not satisfied with the job because, the car had some scratches that did not had before, it also has some little dents that there where not there. It has a few details that I’m not happy with the service that they did.
6/26/2019
Justin F. VERIFIED CUSTOMER
Vehicle Make : Honda
Keller went above and beyond in every way possible. This was my first accident and insurance was no help at all, but when I got to talk to Keller, he explained the process, kept me in the loop, and made sure everything was done correctly. I will always use service king after this experience.
6/21/2019
Simeon F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nick @ the Farmers Branch, TX location was very professional, provided timely updates, and went above and beyond to make a challenging time easier. I would recommend to a friend.
6/21/2019
Jose S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, answed all questions clearly and with patience. Well done.
6/15/2019
Karen N. VERIFIED CUSTOMER
Vehicle Make : Dodge
You had to take the car back due to check engine light
6/15/2019
Barbararobert T. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you and repair shop for excellent work done and expediant manner to get car returned.
Robert & Barbara Tejada
6/15/2019
Sharon D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jeff DeBaca was great!! I was updated on my vehicle on a regular basis. DeNeice was very helpful when trying to get the vehicle to Farmers Branch and process for starting work. Thanks
5/26/2019
Andrew Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
I don’t have my car back yet. The dashboard lights were lit up with crash indication warnings and the McKinney manager said the car had to be returned to Farmers Branch for the dash lights to be turned off. It seems to me that you should have better quality control before attempting to return a car to your customers and that my local McKinney location could reset the dash lights and not have to return the car to Farmers Branch. Yesterday was a huge waste of my time.
5/24/2019
John Mark. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service. Consistent updates. No issues. Grateful. Very helpful that they drop off.