The work was excellent and done well within the estimated time. Thank you!
3/26/2014
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Audi
Very disappointing experience. As a return customer I expected far greater communication, follow thru and attentiveness.
****)The car took twice as long to repair than estimated.
2)Never received the return call from the manager I requested.
3)and when I finally picked up the car and was on the freeway 10 miles away on the way to work?the under inflated tires indicator illuminated. Unbelievable!
3/26/2014
Donna P. VERIFIED CUSTOMER
Vehicle Make : Toyota
True professionalism was exhibited from start to finish with my experience at Valley Motor Center. I couldn't be more pleased. I would highly recommend Valley Motor Center to anyone who need their services. A job well done!
3/25/2014
Scarlett C. VERIFIED CUSTOMER
Vehicle Make : Honda
My contacts were always friendly,knowledgeable and courteous. Efficient is another description.
3/24/2014
David Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All very nice.
3/23/2014
Junie M. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys are the best!
I will highly recommend Valley Motor Center to everyone I know, for the excellent customer service and great job you provide.
3/23/2014
Dan G. VERIFIED CUSTOMER
Vehicle Make : Acura
One small thing: when I get emails saying the car is going to be ready at 6, please don't first call at 5:30. I work 10 minutes away but it still isn't enough time to return a rental and get there.
3/23/2014
Cassandra D. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The entire process was easy, quick, efficient & pleasant. Couldn't have asked for a better experience! Great job, guys.
3/22/2014
Baptiste S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service.
3/21/2014
Dianna S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your customer service and support in getting my repairs completely timely were excellent. thanks
3/21/2014
Rick R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your facility and staff are top notch. I truly appreciate the individualized attention I receive when I come in. Stephanie is truly amazing, please make sure you take note of her exemplary performance, and ability to make me smile no matter how bad things seem. The rest of your team are phenomenal and I thank you all for taking great care of my truck, one again.
3/20/2014
Nadine M. VERIFIED CUSTOMER
Vehicle Make : Acura
Nice office and not what I expected for an auto shop. Staff are very professional, well dressed and attentive. Staff keeps you updated on the progress of repairs on your vehicle.
I hope you also do follow-ups after a couple of weeks to see how fully satisfied your customers are after having their car in your shop.
Have a pleasant week!
Nadine M
3/18/2014
Michael W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Simple repair to a sunroof took 13 days due to trouble sourcing parts. The interior was not dried or cleaned from the rain that got inside during this 13 days and the car now smells like mold. Also, I asked to see the repair before signing and the girl at the counter gave me such a stink face I went ahead and signed before looking since this shop was recommended by USAA. When my car finally came around I was very disappointed that there was adhesive from the crash wrap still all over the roof. It had already been 13 days and I was super tired of waiting for my car so I just took it. I did not even think to check the inside of the car until a mile down the street when I noticed greasy handprints all over the headliner and a big lump in the sunroof seal that was no there before. All in all a very poor experience but they did have nice coffee in the lobby. I will be posting this to yelp and sending pictures to the insurance company even though I don't have time for this.
3/17/2014
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This is my 2nd time going to Valley Motor Center. Great service all the way around.
Thank you!
3/17/2014
Jan W. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was wonderful and truly helpful. The car looks wonderful! Better than new!
3/17/2014
Michael G. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was amazed so rapidly it was done
3/16/2014
Fabrice R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, fast and simple. I am very satisfied with everything thank you
3/14/2014
Kathryn T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service all around. Thanks!
3/11/2014
Anilchandra S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good work
3/11/2014
Charles R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Valley Motor did a good job on our car. We are fully satisfied with their work.
Unfortunately, they had a problem with our insurance company, and it sat there for about a month before they could work on it. But when they did, they did it fast so we got it in just a few days. Charles R