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Real Reviews from VERIFIED CUSTOMERS
Jose P. VERIFIED CUSTOMER
Vehicle Make : Toyota
This time finished truck 2days early than due date. Works looks very good. Great service from everyone very helpful and informative. Thank you very much had a good experience.
12/12/2014
Diego B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fast and excellent service
12/7/2014
Joel K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service, flawless repair, and high tech updates!
12/6/2014
Melissa M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The vehicle was promised to be ready a lot sooner. It was picked up about 6pm on 12/5/14. I had requested for minor buffing and painting, at my cost if necessary, with an estimate re this first at the front side of the passenger area. This was not done even though I had called more than two times to remind you. Also, the towing fee was supposed to come from AAA and you were told to expect a refund check from the towing company in the amount of 312.00..yet the 312.00 remained on the bill ignoring our conversation regarding this. The passenger air bag appears to be OFF. Why? You had ample time to address all issues and to do the extra work requested, at my cost with an estimate before doing any of this, yet you ignored this even though you had the car longer than you should have. The Warranty states effective 11-30-2014. I picked up the car on 12-5-2014, so this should be the Warranty Start Date, don't you think?
12/6/2014
Marta C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great, staff friendly, very responsive. After I picked up my car I began to notice that it smelled kinda bad. Then when I picked up my cloth tote bag from the floor of the passenger side, I saw that it was wet. I felt the floor and found it to be very wet. I called and left a detailed message. I got a call back from the office in the morning offering to give me priority service and they would dry it out for me - they were very nice and accommodating. The problem is that my office hours are the same as yours and I can't take the time off from work to have this done. I don't know how my floor got wet, but for that issue to have been discovered in the quality check and corrected prior to pick-up would have been great. I think perhaps a window was left cracked open in the rain is what happened, but I'll never really know. The carpet will eventually dry, and I might have time on the weekend to bring it in. So this review is not all that negative, but my experience was not absolutely perfect.
12/4/2014
Charles R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
When the car was finally ready,****-****/2 weeks after it was promised, it was not fully completed. There is a scratch on the bumper,which was pointed out by Armand, and I must return the car for completion of the repainting. Also, the "electronics" were changed and now the remote entry does not work. Armand and the office staff have very pleasant and accommodating regarding the delay and when I called about the problem with the electronic programs. Armand has offered a rental car for use until the repair is completed in a satisfactory manner. While I am not happy with the continued delay I am satisfied that I have been dealt with honestly and understand that sometimes things don't go smoothly, despite everyones best efforts. Hopefully I'll be fully satisfied when I get my car back. C P Rosenbaum
12/1/2014
Cory M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job as always. Quality work and the friendliest staff of any auto related business I know of.
11/22/2014
Kai K. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I wasn't sure what to expect with Valley Motors. Despite the solid reviews, I am new to the area and was a little hesitant. From the moment I was greeted, I knew this was a different experience than most auto body centers I've been to. VMC has mastered the customer service experience and I witnessed this from start to finish. They executed on every promise and kept me updates evey step of the way. Because of this, I was able to manage my busy work schedule without any inconvenience. Work was spot on and every single member of the staff made me feel like a rock star. And it felt genuine. I wish I could return the favor. Thank you to the entire VMC team.
11/8/2014
Howard F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service.
11/2/2014
Coralie B. VERIFIED CUSTOMER
Vehicle Make : Honda
Work was completed ahead of time. I liked the daily notifications for repair status. Very courteous, helpful and efficient staff.
10/31/2014
Mary P. VERIFIED CUSTOMER
Vehicle Make : Acura
Very professional business that takes everything into account from the moment you walk into the office until they deliver the car. The paint job was beautiful and the service was impeccable. Thank you so much.
10/31/2014
Julie H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have been going to VMC for years and it is wonderful. great work, timely, and professional.
10/31/2014
Jim P. VERIFIED CUSTOMER
Vehicle Make : Audi
Very professional!
10/30/2014
Jesus C. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks to all the people that worked on it, looks brand new. Awsome job!
10/27/2014
Brittany Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really wonderful job and the fastest I've ever had my car repaired along with a very polite staff. They even had it ready ahead of schedule in time for me to make my business trip. Valley Motor Center is the best repair center by far!
10/24/2014
John R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, very professional, completed on schedule.
10/24/2014
Donna L. VERIFIED CUSTOMER
Vehicle Make : Nissan
excellent service!! I would absolutely recommend you to everyone. Everyone on your staff was friendly and helpful. Thank you to everyone that helped me.
10/23/2014
Sandra/jeffrey C. VERIFIED CUSTOMER
Vehicle Make : Subaru
awesome work on my car. awesome people to deal with problem. thank you.
10/21/2014
Haseeb O. VERIFIED CUSTOMER
Vehicle Make : BMW
Quick work done by the date promised. Seems to have been done thoroughly, and well. The entire process was as painless as I could possibly expect.
10/17/2014
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was so nice and lively to work with.....very professional. I really enjoyed getting all the updates on my car. My car looks great. Thanks for everything.
10/16/2014