Service King Van Nuys

I recommend everyone to Valley Motor Center. I've used your services I think 3 times now. Upon glancing at my Jetta it looked like all the work that was needed did get completed. I got in to start the car and realized that my key was broken. It pops out of it's black case but doesn't lock in the open position. The key was working perfectly when I left the car there a few weeks ago. I went back into the office to discuss the key issue and was told that since there was no way to prove that the key was working correctly when I dropped off the car, I would have to replace the key and VMC would split the cost with me. Back in the car I realized that one of the A/C vents had lost a silver detail on the cover. It would have had to have been popped off during cleaning as this was not part of the car that needed worked on. I can provide a picture if you would like. The car was also completely empty of gas. I had to stop to get gas before returning to work. As I got out to pump the gas I realized that the driver's side wheel covers were off. They were still in the trunk where the tow guy must have put them. I was surprised. I would have thought someone would have put at least a little bit of gas in the car so that it wasn't an urgent issue and that they would have returned all the wheel covers to their tires. I figured if I went back in to ask about the A/C vent detail, I would just be told that there was no way for me to prove that it wasn't like that when I dropped it off... I'm disappointed.

Everyone was very nice, starting from the first call I made to set an appointment, up until the day I picked up my car. Having the messages about the updates were awesome as well. My car looks fantastic and I will definitely go back to Valley Motor if I ever need to! Thank you everyone at Valley Motor who played a part in helping my case!

Tell the team they can continue doing what they're doing- everything was gr8- went there once before, so just keep it up.

I appreciated all the update emails. When the final call came that the car was ready it was a phone call that I didn't know about for hours. I had been checking the tablet all day for email update.

The service was quick and direct. They had a rental waiting for me and returned my car fixed and washed in about 48-hours. I'm considering fixing minor scratches to my car, if I decide to do so, I'll do it at VMC.

From start to finish, everyone at Valley Motor Center was polite, professional, and efficient. My estimate was back to me within a day, and repairs were complete a full five days earlier than estimated. Can't speak highly enough about the service at VMC.

Everyone is courteous, prompt and the car was washed and clean when I picked it up. We have been a regular customer for years and the service has been consistently great. Thank you!

I'm totally satisfied with the quality and attention to detail you guys put into the repair of my car! Thank you so much!

Excellent experience. Thank you

Very good service!! Is a pleasure to do business with your company,your work and your customer service are awesome:)

Great service

There is a ding/paint mar on back tailgate cladding that was not there when I dropped the Encore off. I was thinking of coming in to see if it would just buff out (I think it will). Thanks... Joe Shubitowski

Great job. Very happy with the service and the work done on my car. Thank you so much.

Before paying the 900 dollars bill, I pointed out one small dent but was not acted upon . And to act on my request requires me additional cost. I was willing to come back for another 2 to 3 days. I think this was simply overlooked by the repair team which happens normally. I took the risk of being charged by Hyundai rather pay extra cost. I returned the car today at Keyes Hyundai in Van Nuys. They will sent me the final result and I just hope I will not be charged extra cost.

My car looks like a new car. Thank you and the employees are approachable and with excellent customer relations. Forgive me if I don't remember all of your names but from the front desk to the adjuster, all of you guys have excellent disposition, friendly,profesional, and courteous despite of a hot sunny scorching day.

Everyone was very accommodating and super nice, I've never had an experience like this with any other insurance or auto body.

Very professional and fast process with a perfect quality and on point Thank you

The only thing that could have enhanced my most recent experience with Valley Motor Center was if the females in the office had been ****. (Well, it was a hot day!) Thank you, Tim Brady

Great!!

Thank you for making the experience "positive".