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Real Reviews from VERIFIED CUSTOMERS
Adolphus B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very very great service. Mike is excellent.
5/27/2020
Freddie S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mr Mike and the guys and ladies are truly Professionals
5/14/2020
Brian E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Actually improved the vehicle through repair process. Worked professional to manage my claim. Thanks
5/6/2020
Charles L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The head lights that were put in are not Volkswagen lights and you can not see at night This is going to cause a accident and is not rite at all My daughter can not see to drive eith these off brand lights
4/25/2020
Robert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
come to pick up 3 times still has same problem. paint and body was good.
4/17/2020
Angela H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Gainesville Buick GMC did a magnificent job of remaining my car. I’m very satisfied with the entire process. No complaints. I’d recommend their service.
4/16/2020
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job
4/16/2020
Brad R. VERIFIED CUSTOMER
Vehicle Make : Mazda
My son’s car was repaired after a minor traffic accident, which required replacement of driver’s door and fender skins. I finally got the chance to see the work this afternoon, and it looks great! Can’t tell there was any damage whatsoever. Nice job!
4/10/2020
Jeremy L. VERIFIED CUSTOMER
Vehicle Make : Dodge
From start to finish I received exceptional service! My technician was organized and knowledgeable and gave me the assurance I was in good hands. They had my car done in less than 72 hours! They did a great job! I am very happy that Geico is contracted with Gainesville Buick GMC so if I ever need them in the future I will have confidence that I’ll be well taken care of.
4/7/2020
Becky T. VERIFIED CUSTOMER
Vehicle Make : Buick
Travis was awesome on making sure my car was done even though my schedule is hectic he made sure it got done in the short time i had to be there...awesome service!!
4/2/2020
LEE B. VERIFIED CUSTOMER
Vehicle Make : HONDA
Mike was a great help and communicated with me throughout the process. I'm happy to have been able to be serviced through Gainesville Collision.
12/10/2019
STACEY Y. VERIFIED CUSTOMER
Vehicle Make : FORD
My car came in over the Labor Day holiday. For over a month I was lied to about the progress on my car by the advisor assigned me my car. I'd call and get an 'update'. That particular update was that the "suspension was done and all that was left was to paint". Then call the General Manager to clarify something since my advisor was unavailable. At that time I found out the car had almost ALL the work left to be done, and it had already been 4 weeks!!! The GM said it still needed suspension work, body shop, glass and paint. I called for an update again, was told by the advisor that "all we have to do is get the glass in and test drive it, the glass is being put in today". That was Tuesday, for frame of reference. On Friday we were told that the glass was in, but it still needed to be reassembled, and test driven. I was SO ANGRY. Don't lie to me about the progress of my car. You had the car for about 6 weeks and as far as I can tell, the first 3 weeks, not one **** thing I was told about the progress of my car was accurate, in fact, it seems no one started working on it until just 3 weeks ago! The LYING seriously eroded my confidence in this place. The LACK of COMMUNICATION seriously damaged any possibility of obtaining a good review. Had I NOT BEEN STRANDED IN GAINESVILLE, I ABSOLUTELY WOULD HAVE REFUSED TO HAVE MY CAR AT THEIR LOT, OR IN THEIR GARAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AS I had no other choice, I feel they totally took advantage of my insurance, my time, my money, my insurance's money, my trust, and any ability to have any amount of "Good Faith". I RECOMMEND YOU NOT GO HERE FOR ANYTHING. ALL THEY DO IS LIE. I HAVE CALLED USAA and filed complaints with them also. I have posted a poor review on YELP, Google, and FB. I have reported this to the BBB. NOT ONE **** TIME DID ANYONE APOLOGIZE to ME OR MAKE IT RIGHT. SERIOUSLY, THIS PLACE ****.
10/22/2019
JORDAN R. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everyone was very helpful and great to work with!
10/11/2019
TONY T. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
I think with anyone who is getting there vehicle repair. The number one thing is being kept in the loop of what's going on during the process. Job well done. Thanks
10/10/2019
DANARRIO C. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
I found Some issues with the car under the hood where the battery cover was still cracked an screws was messing an the corner where the windshield wipers lay is cut an open i sent Pictures to USAA after i tried To call gmc collision center but it was after hours
10/5/2019
LAURA L. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Awesome experience!!
9/27/2019
WILLIE W. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Great service
9/27/2019
MATTHEW C. VERIFIED CUSTOMER
Vehicle Make : SUBARU
You guys did a fantastic job fixing my wife’s suv in a timely manner. You also kept us up-to-date through the texting service so we could update our rental.
9/27/2019
JOHN H. VERIFIED CUSTOMER
Vehicle Make : FORD
Great job
9/13/2019
GOVIND S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I have used your service two times in the past with complete satisfaction that is way this time also I wanted this department to work on my car this time.
8/31/2019