Gainesville GMC Collision Center

I forgot the young man that worked on my vehicle but he was so pleasant. We need more people like him in a working environment

Very helpful.

The repairs took longer than expected and im still waiting for a refund check for a part that I had to order. As far as the quality of work, the car looks great and the people ive dealt with have all been excellent.

Paint is thinner than original. Headlights and sensor were not aligned. Took longer than insurance estimate causing extra rental charge

They did a good job on my SUV

A job well done and within the time limit y’all had set.

Everyone was extra nice. This day and age it’s rare. They took care of my ride home. I was prepared to pay for and UBER My handler was awesome.

Fix my bumper so it stays in place all the time so I don’t have to keep popping it back in under my headlights

All was well

Great work…great customer service…wonderful staff!

The car interior has white paint on the upholstery. I will bring the car back for cleaning.

Vehicle has dents after I picked it up.

I was happy about the results of my vehicle you guys did an amazing job. I think communication could be better.

All the employees were fantastic. I got my vehicle back on the day promised and the work done was great. I would highly recommend this business to all my friends in need of collision services.

I didn't need any repairs done but I will bring my car to if needed.

They were great!

Excellent service with friendly staff. Thank you.

Lack of communication. Even after my vehicle was given back there were issues (check engine light coming on and off and windshield wipers not working) that I notified you of in writing and it was ignored. You fixed the windshield wipers solely because I showed up in person. Now you’re claiming it has nothing to do with the accident. When I dropped it off there were no lights showing. I will never bring my vehicle here for repair again due to this. I’m still out of a car and it’s the ONLY mode of transportation I have. So now I’m unable to work. Uber doesn’t frequent where I live so that’s not an option. Communication and customer service go a long way. Even those who answer the phone are rude. Every time I called, they were having a conversation with someone in the office (clearly not work related) and wouldn’t listen to me. They even got my name wrong and blamed me for their lack of inattentiveness. In the end I just want clear and reliable communication (I was told I’d hear back at a certain time and 36 hours later I had to call to find out information). I also want MY car back. Furthermore a FULL diagnostic should’ve been done when my vehicle was brought in for repair, however it was not as it is not indicated anywhere on the service report. A full diagnostic would’ve shown EVERYTHING that needed to be repaired.

Great Work!

Rear Bumper is sagging did not fix properly