There are several things still wrong with my car and it shows a serious lack of attention to detail.
Headlights misaligned
Steering wheel buttons don’t work
Horn cover loose
Smoking smell of something burning
Suspension clunk
FCW Kicks off
Steering wheel noise
3/20/2019
Sherry B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Dianna did a great job keeping me informed about the repairs to my car
2/13/2019
Josephine O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the moment I called the shop to inquire about bringing my vehicle,I experienced nothing but professionalism. They staff were nice and respectful, the work was completed timely. Very clean restroom too. If need a body shop again I have found it.
2/7/2019
Juan F. VERIFIED CUSTOMER
Vehicle Make : Ford
The turn around time
2/6/2019
Danh L. VERIFIED CUSTOMER
Vehicle Make : Acura
All associates were very friendly and helpful. Thank you David S.!
1/31/2019
William M. VERIFIED CUSTOMER
Vehicle Make : Dodge
There is a gap between the rear window frame and the head lit. There are stands of what looks like dried glue hanging down from the headliner. Looks in finished. Not sure if there is a trim piece missing of the new window frame is smaller than the previous rear window frame or what. Doesn’t look good. Also as previously discussed, communication was not good during the process, especially regarding when the truck was going to be ready.
1/30/2019
Iridian O. VERIFIED CUSTOMER
Vehicle Make : Kia
Very helpful and polite experience.
12/22/2018
Christina B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great Customer Service
11/17/2018
Rosalinda A. VERIFIED CUSTOMER
Vehicle Make : GMC
You'll made everything very easy.
11/14/2018
Myrissa C. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Bayway collision like the dealership treated me like a Tiffany customer with a million dollars to spend. My agent, David was the nicest man, and kept me informed at every point. The receptionist is the most personable person I’ve ever met. You have the right one at the front desk! My car looked like new and drove like new. I would recommend and I have, Bayway to anyone and everyone. My co- worker who I recommended bought a new Volvo two months ago from Bayway and she told me it was everything I told her it was. So I know I am not exaggerating.
10/19/2018
Nicki B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job. Great service including keeping me updated
9/13/2018
Salvador R. VERIFIED CUSTOMER
Vehicle Make : GMC
Great customer service very professional David Sanchez was great
8/25/2018
Thalia G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly employees! Did a really nice job fixing my bumper
8/19/2018
Melvin C. VERIFIED CUSTOMER
Vehicle Make : Ford
So far so good
8/19/2018
Nury S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service! Fast and I love that I had my updates sent via text & I also received calls from David every time there was an update ! No hassle! Awesome customer service!
8/10/2018
****.wilbur ****,martha. VERIFIED CUSTOMER
Vehicle Make : Subaru
Kept me informe about progress of repairs.the work was excellent!
6/26/2018
Benito M. VERIFIED CUSTOMER
Vehicle Make : Nissan
You were very professional in communicating with me. The work you did to my car was excellent. You kept me informed with every step of the job. Great work.
6/19/2018
Henry R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I went to pick up my car and drove off with it. Once I got on the freeway my hood flew up and hit my windshield. I almost got into an accident because of it. We got it back to the body shop and still have not received and update or call apologizing for the mistake. Not one call from a manager about the ordeal. This experience has truly traumatized me.
6/18/2018
Paul . VERIFIED CUSTOMER
Vehicle Make : Hyundai
Bay Way Bodyshop has always done a great job in repairing vehicles we've brought in. My only complaint with this visit would be that the receptionist maybe misunderstood or didn't know the procedure for us getting the vehicle into the shop. Nationwide had indicated to us it was ok to bring the car in but we were being told by the receptionist we had to wait until a Nationwide representative came in which only happens on Wednesdays. And that we had to get on that persons list.
4/17/2018
Christopher R. VERIFIED CUSTOMER
Vehicle Make : Honda
The mud guard was overlooked, and while it will be ordered and replaced, it's an inconvenience to go back to have it replaced.