First, our car was gone way longer than expected. When we called for status updates we were told "someone will call you back" and they never did, several times. When we got the car back it was covered in dirt like it was sitting for weeks with the work completed. When rinsed off there were gouge marks on the paint where metal tools were use to remove the bumpers and trim pieces. They used touch up paint to fix it after I brought it up. While doing that they spilled the paint on the dash. Some interior trim pieces were not correctly reinstalled and rattled while driving.
10/15/2024
Marion M. VERIFIED CUSTOMER
Vehicle Make : Toyota
David Reyes is the best in all aspects! He makes the "not fun" collision experience pleasant with excellent communication, knowledge and expertise.
Thanks again David!
9/14/2024
Mary G. VERIFIED CUSTOMER
Vehicle Make : Toyota
David Reyes provided great service from start to finish.
9/10/2024
Everett S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Would not accept check for payment, nor credit card without fee. Not disclosed before repairs were made nor was it stated in an obvious location on the company website.
9/9/2024
Rolando M. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took a long time to repair it and when it was supposedly ready it had a lot of unprofessional details from a dealer and they also gave a false report to the dealer and devalued my vehicle. The repair was for natural damage, not an accident. I am dissatisfied.
9/5/2024
Harris County. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work not done in timely manner. Communication between service and collision department was poor. Original estimate for work incorrect. Refused to provide complete and accurate estimate when requested. Took over three weeks to install tailgate.
9/3/2024
Tracia D. VERIFIED CUSTOMER
Vehicle Make : Honda
Very clunky and ridden with problems. On top of that I was lied to every day. The service I received was horrible and delays were unnecessary. Even on pickup there were issues. I payed my part in full and then was presented with a paper to sign before leaving that said I still owed $500 (I just paid the $500). Seriously shady and run poorly.
7/10/2024
Brittany M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thankful to have them taking care of my car!
7/1/2024
Zhenmin T. VERIFIED CUSTOMER
Vehicle Make : Toyota
excellent service and professionalism
5/13/2024
Noopur S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a great service. Floyd was amazing throughout the service
5/10/2024
James L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes. I am completely satisfied with the staff and workmanship they delivered.
Unfortunately your service team fell short not responding to my requested and their suggestions resolving a previos matter thatis still pending.
Please respond
Thanks
4/6/2024
Hovsep M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I believe this was a good experience. The shop staff were welcoming, very attentive, very helpful.
4/5/2024
Ramon Juan. VERIFIED CUSTOMER
Vehicle Make : Toyota
very good service
3/16/2024
Loletha S. VERIFIED CUSTOMER
Vehicle Make : Toyota
To date, air is heard when driving. Something was not properly sealed upon completion of repair and I am awaiting another call back for repair
I have not received an update on when the repairs will be performed? Awaiting status on both the highlander supplemental repairs as well as the Tundra catalytic converter repairs. I do not have a date for either one. Please provide an update
2/24/2022
Mitchell H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The paint where the repair was made has streaks. I have contacted Mike Calvert several times to schedule a repair of the repair, and they have not even called me back.
2/19/2022
Stephayne M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The worst service I ever had. The communication was horrible. The contact person would not return my calls. I had to go to business to get an update only to find the find the person had left the company. The communication with my insurance company was horrible. I will not be using your business anymore & will not refer it to anyone.
1/22/2022
Theresa J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very satisfied, it just took a long time to get it back. I know it was not you all fault. Thanks!!