Craig explained the process and kept me updated every week on progress. I feel he did a good job of helping a novice with the body repair business. Randy started the whole process in a positive manner. This attitude was reflected from start to finish.
Thank you
4/11/2018
Deborah T. VERIFIED CUSTOMER
Vehicle Make : Honda
Above and beyond satisfied. Thx you
4/5/2018
Ron S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The whole process from insurance adjusting to final repairs was made seamless. The guys took the time to explain what needed to be done and did it on time as promised. My wife and I were very satisfied with the entire process.
4/4/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was told I would be receiving up-dates, after four days and no up-dates, I sent a email asking for status. Received a telephone call within 10 minutes advising car would be ready Friday. Then within another 10 minutes I received a email telling me the car would be ready at 9:36 AM on Friday. When I arrived at 9:45 AM I was told I should have waited for a telephone call rather than paying any attention to the email. How was I supposed to know that? Several trips that could have been avoided.
3/24/2018
Linda &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! The truck looks like new. Thanks for fixing my screw-up, guys.
3/23/2018
Gerald C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional and informative
3/18/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Audience it was made easy and the rental car was great
3/16/2018
Steve S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Workmanship, customer service were great.
3/14/2018
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service. Friendly efficient staff. Would recommend to all.
3/10/2018
Dennis F. VERIFIED CUSTOMER
Vehicle Make : GMC
Thank you for your professional experience. I always go to you, and I appreciate your workmanship and honestly. WELL DONE! Thank you Trent for working me in and even willing to rent a car for me, but after I got it I turn it in to you when I picked up my car. :-)
3/10/2018
Marguerite N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I will know better on Monday when I go go my level 3 inspection with MVD but at the moment all is good thank you Craig and your crew for being such a great bunch of people
3/10/2018
Edith C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The employee, Craig, that handled my claim was very courteous and professional. Extremely satisfied with the completed product.
3/3/2018
Patricia G. VERIFIED CUSTOMER
Vehicle Make : Ford
Trent was great to work with and you completed before schedule,job looks great, I was updated on schedule and THANKS for a great expereince
3/2/2018
Alfred B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This is the second time we used Blue Collision which in itself is a testimonial to our high degree of satisfaction. The quality of your work is event as well as your customer service. Craig**** was super.
2/24/2018
Susan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair work was excellent and everyone was friendly, professional and helpful. Our only issue was the lack of managing our expectations for when the car was to be ready. We were given a date/time for pickup and had to call the shop to make sure we could pick it up. We expected a call or email to tell us that our car was not yet ready rather than having to call ourselves. We would have just liked more realistic predictions for when the car was to be ready (we would have preferred being told the process would take a week or more rather than 3-5 days). Otherwise we were completely satisfied with the experience.
2/23/2018
Carolyn P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service and pleasant people. Thanks
2/19/2018
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Mazda
There was a serious lack of communication about the status of our vehicle. We understand thing happen,but we also made a extra unnecessary trip from Wickenburg to pick up the car and it was not completed. This was despite an email stating that it would be ready. A simple phone call could have saved everyone ( including the shop) a lot of aggravation.
2/17/2018
Suzanne L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Repair was completed well and in a timely manner and everyone at Blue was courteous and easy to deal with. I would definitely use Blue again if I needed body work on my car again, without hesitation.
2/17/2018
James A. VERIFIED CUSTOMER
Vehicle Make : Buick
Everything went off without a hitch.Started with Terry being on time and helpful in the estimate and procedures. Was follow-up quickly by Craig. He was very helpful with the time line and processing the car for the shop along with getting a rental.
He told me when the car was to be fixed and returned and sure enough, all went as he said.
Please pass along a "job well done".
Jim