Everything looks seamless and I am so happy with your work
10/20/2018
Greg F. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very impressed with the constant communication which was conveyed via text and email. It seems the body and mechanical work have been well done, and the staff were very thorough.
10/18/2018
Troy U. VERIFIED CUSTOMER
Vehicle Make : Honda
Although the repair was completed faster than scheduled. I had to have them fix something on the car twice. So I made 3 different trips to pick up my car. This was a big inconvenience. Don’t you have a quality control team to make sure everything looks good before you have the customer come pick up their car? Also why wouldn’t the person helping me, Shauwna, I think. Look it over first. When I pointed out the issues, she looked at me like I was being a little picky. This was an accident that was not my fault and you are getting paid to do a job. You should do it right the first time.
10/13/2018
Edward O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent job - the car Looks and feels like it did - really appreciate the great service and professionalism - thanks again !!
10/12/2018
Katherine I. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We were very happy with the results. Your customer service is excellent.
If we should ever have the need again we would surely use you. Thank you so much.
10/6/2018
Patrick B. VERIFIED CUSTOMER
Vehicle Make : Acura
Really appreciated the efforts of everyone at higgins... they kept me up to date on my car repair and went above and beyond by going the extra mile when I threw them for a bit of a loop.
Thank you to everyone.
Patrick
10/3/2018
Christie N. VERIFIED CUSTOMER
Vehicle Make : Honda
I am impressed with the easy flow of the drop off and pick up of my car. The rental was there waiting for me when I got there. Very convenient. Misty was great to work with and my car looks fantastic. Would definitely recommend Higgins!
9/27/2018
Kristina S. VERIFIED CUSTOMER
Vehicle Make : Kia
I appreciate the thorough communication from the staff regarding my car repair status. It helped put me at ease knowing my car was being fixed promptly. Thank you so much for taking good care of my vehicle. It looks and drives as good as new!
Kristina S
9/18/2018
Monty C. VERIFIED CUSTOMER
Vehicle Make : Toyota
First time working with your company through Farmer's Insurance (from the lady that ran into our car) Actual invoice came out higher than the initial quote, but we were very pleased with your service and quality. We also appreciated receiving the update emails on the status of our car. Turned out great. Mentioned it to a neighbor of ours and found that they had also had some work done with you and were also pleased. Thank you! Monty & Jana Cochell
9/13/2018
Jacob R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, quality work, and amazing communication!! Thanks so much
8/21/2018
Sally N. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very pleased with my car and appreciate your service Thankyou Sally
8/15/2018
Kelsey W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repairs look amazing! As though it never even happened! 100% satisfied and will definitely recommend you guy in the future! I appreciate the speedy repair and the frequent updates on my car. You really are the “collision repair EXPERTS”
8/10/2018
Gary T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your team was amazing, and very helpful! They had my rental there waiting the morning I dropped off my jeep.
They had it done the day they promised. It was a great experience!
Thank you so much.
Teri Maple
8/8/2018
Brent J. VERIFIED CUSTOMER
Vehicle Make : Ford
One of the reasons I chose Higgins was you are a Farmers Ins accepted repair facility, therefore, I would receive a Farmers' warranty on the parts and labor of the repair for as long as I owned the vehicle. At pickup of my vehicle, I asked for the paperwork on this Farmers' warranty and was told by your representative that I needed to get it from Farmers. According to Farmers, this was not correct. I was to receive it from you at time of pickup. I have had multiple conversations with Farmers and still have not been able to get the paperwork on the promised warranty. At this point, I am not a "satisfied" customer of yours or Farmers.
8/8/2018
David O. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work. Completed before your EAT. Cleaner than when I dropped it off. Very happy
8/8/2018
Rusty S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
8/4/2018
Daniel I. VERIFIED CUSTOMER
Vehicle Make : Ford
GREAT JOB-THANKS, DAN
8/3/2018
Cwo John. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks just like new! Thanks!
8/3/2018
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Was disappointed that they could not align the bed back up correctly. Then felt that they couldn’t replace a bolt that was missing. I made the statement that although the truck had been damaged before and fixed at Gus Paulos, I was then told maybe you can take it back to Gus Paulos so they can try and fix it. They did fix it. I didn’t have a 3 inch gap on one side and an inch and a half on the other. It was damaged again and should have been repaired correctly. Very dissatisfied.