Front desk lady and Rich were very unhelpful on the day I dropped my car off. They acted like it was a burden just to help me. VERY unprofessional and friendly.
4/6/2016
Joy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great
4/6/2016
**** O. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service was great and customer service was impeccable! We could not have asked for a better experience! Thank you!
4/1/2016
Gary P. VERIFIED CUSTOMER
Vehicle Make : Honda
I would have appreciated it if I was given an option of replacing the right front headlight assembly. It does not match the newly installed one and looks "tacky".Otherwise Rick was great and the work was well done and completed on time.
3/13/2016
E Kathryn. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Easy, professional, great communication and updates and fast!
3/9/2016
Kyle H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Y'all did a amazing job ! Thank you ! Great work
3/6/2016
Billy S. VERIFIED CUSTOMER
Vehicle Make : Nissan
A little story...I was there over a year ago and the lady at the desk was unsat..person who handled claim and mechanic unprof...didn't want to go back...this visit was 100% satisfying...Rick was AWESOME..young lady at desk was also AWESOME..Work was Excellent..and van SHINED...THANKS FULLER FORD....
3/6/2016
Romela C. VERIFIED CUSTOMER
Vehicle Make : Honda
It could have been more seamless if the enterprise rent-a-car was updated with approval of the one extra day for our rental car as arranged with your repair shop; our deposit with enterprise is still being held by enterprise because of this lack of communication.
I have to call USAA myself to clear the issue that neither the Enterprise or your department has done...the repair is great and well-done however and we appreciate that--R. Cummings ****-****-xxxx
2/25/2016
Anthony T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Rick is awesome!
2/9/2016
Colleen H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were referred to you through our insurance company after being rear ended. Once our car was dropped off with your auto shop there was no communication at all. We had no clue what was going on with our car and what was being done to it at all. I had to call numerous times and hope for a call back to figure out when my car would be ready. I was told it would be done 4 different days and after hearing back from nobody 2 days after it was supposed to be ready, I showed up in person and still had to wait that evening to have it finished. Extremely disappointed with the lack of communication.
1/31/2016
Antonio M. VERIFIED CUSTOMER
Vehicle Make : Honda
Overall great experience,very satisfied with the work done and appreciate the personal contact with Rick Rincon.
1/9/2016
Jack C. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly and professional staff.
12/18/2015
Ralph T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Your service was EXCELLENT and Rick Rincon was WONDERFUL!!! My car, a 2014 Mercedes E-350 has been completely restored. The professionalism of Rick and his team was among the best that I've seen! I will recommend Fuller Collision Center, and Rick Rincon in particular, to EVERYONE!!! THANK you SO MUCH!!!
12/18/2015
Terrence L. VERIFIED CUSTOMER
Vehicle Make : Honda
I received stellar service from Rick at Fuller Ford.
12/12/2015
**** B. VERIFIED CUSTOMER
Vehicle Make : Volvo
The right window of the new door is squeeking
12/7/2015
Patricia R. VERIFIED CUSTOMER
Vehicle Make : Ford
I was happy with the whole process
12/6/2015
Trevor G. VERIFIED CUSTOMER
Vehicle Make : Honda
Great Job.
12/5/2015
Ruel S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Exceeded my expectations
11/24/2015
Joshua H. VERIFIED CUSTOMER
Vehicle Make : Ford
Ric has great communication. Staff was pleasant to work with.
11/21/2015
Timothy L. VERIFIED CUSTOMER
Vehicle Make : Ford
I was notified the car was ready, but it w as s not. My service writer (Ric) did offer to deliver it to me after the correct repairs were made, but i said i could pick it up. Ric said it would be ready and he would have it washed for me. Itcwas dirty when . I picked it up.
Repairs seem to be fine. Customer service needs some tweeking.