Jason went the extra mile in helping me not only get my car fixed but picking me up to get my car. It's little stuff like this that keep me coming back to have my cars worked on by Herb's in Frisco.
8/26/2017
C T. VERIFIED CUSTOMER
Vehicle Make : GMC
I would like to say that I was pleasantly surprised at how quickly the hail damage
was repaired. I am certainly not complaining, just surprised. I even jokingly questioned, 'did they get all the dents'? Jason (who worked with me and kept me informed about the work progress) assured me that those working on my car
are very good at the work that they do...GREAT and THANKS!
8/25/2017
Suzanne W. VERIFIED CUSTOMER
Vehicle Make : Honda
There were two minor things that didn't affect the repair itself. The driver's floor mat had yellow marks on it. I pointed this out, and the guys cleaned them while I waited. Upon returning home, I noticed that the hood wasn't latched. Don't know why it was like that since there would be no reason to open the hood. Anyway, these things are certainly not anything to worry about. Just thought I'd mention them. Everything else was great!
8/24/2017
Robert N. VERIFIED CUSTOMER
Vehicle Make : Buick
The repair is professionally done. I was disappointed that the brake light and turn signal on that right side were not tested to be sure they worked. My husband happened to be behind me as we were going home. He pulled up beside me at a stoplight on Main and told me they weren't working. I had to turn around and come back. When I turned, and was driving into the sun, I couldn't see. There was a film left on the windshield from the wash job. That was so dangerous. Both issues were immediately taken care of, but those little details could have been really costly.
8/23/2017
Duane P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Tim Kelly did an outstanding job in getting our car in earlier than projected date when lights started turning off in our Volvo and we felt unsafe in driving it anymore. Our Volvo was at your site for **** month. Tim went out of his way to make sure we were satisfied. We look forward to doing more business with this location in the next few weeks with another car of ours that needs repairs. Thank you
8/16/2017
Stephen S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job!
8/5/2017
Mark L. VERIFIED CUSTOMER
Vehicle Make : Audi
I brought the car in on Monday evening and it was ready by Wednesday afternoon. I appreciate the timeliness of getting the car back.
8/3/2017
George C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Easier check out when work completed.
7/29/2017
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Herb's did a great job and in a timely manner. Will bring our others cars here if need be and will refer to our friends!
7/28/2017
Charles L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jason took the time to explain the repair process and answer my questions.
6/29/2017
Maria W. VERIFIED CUSTOMER
Vehicle Make : Acura
My service rep Todd was very courteous and I felt the car repairs were done well. My only criticism would be that the communication of the delivery time was frustrating. I received mixed messaging from the text messages versus what I was told by the reps that fielded my phone calls.
6/29/2017
Richard T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The actual work of removing the dents looks excellent. Left tape marks on window and framing of car where they taped it for painting. I had to go scrape them all off.
Also the color of paint was a little off. They assured me they went off the paint code that was under the hood, but it is more of a maroon color now than Ruby Red. I am contacting Toyota to see if they can confirm the color code.
Although the color is close, it is not right.
6/6/2017
John H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Consistent excellence over many years. I refer Herb's to all of my clients because of your professionalism. Simply the Best!
6/2/2017
Snow.candace A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Awesome customer service from Jason and the blond young lady at the front desk
5/30/2017
Marcus M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The only thing I saw was the vinyl stripe decal on the hatchback portion did have a slight cut in it when it was being applied.
5/30/2017
Gerene B. VERIFIED CUSTOMER
Vehicle Make : Honda
Miguel was very helpful when I came by on Saturday for pick-up. Even though office was closed, he helped get my car since I was going to be out of town for several days. I would have appreciated a little more interaction during the process of repair (rec'd ****-2 emails over 10 days), but am overall satisfied
5/29/2017
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Mazda
The entire team was fantastic and delivered great customer service.
5/28/2017
Virginia H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very professional and courteous.
5/27/2017
Francisco F. VERIFIED CUSTOMER
Vehicle Make : Kia
I will never trust my cars to anybody else but Herb's. Excellent Service from start to finish.
5/26/2017
Cara N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks brand new. Everyone was courteous. Got updates. I will recommend and use herbs again if I have to.