Both drop off and pickup of my car was quick and easy.
10/11/2014
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Was absolutely a great experience. Loved the text messages and email updates. The staff was super nice and helpful. Will be back if I ever need body work again.
9/27/2014
William B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I liked that I was kept up to date via email
On the progress of the repairs.
8/22/2014
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The repairs were great! Customer service was awesome!
7/26/2014
Jan Z. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone at Herb's was great and the car looks awesome. Thank you very much!
7/25/2014
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Nissan
No constructive comments here. I will always use Herb's moving forward. Quite possibly the best body experience in my life. Everyone was fantastic.
7/3/2014
Michael L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It was a great experience. We've used herbs several times in the past and have always been happy with your work. Thank you
6/20/2014
James W. VERIFIED CUSTOMER
Vehicle Make : Ford
It took entirely too long. My car sat, with nothing being done to it for weeks. My friends car (same make and model) that was parked directly next to mine in the same hail storm was in the shop getting fixed for 4 days. Mine has been in your facility for 30 days. And I still don't have it. Won't be doing business with you again.
5/28/2014
Kent B. VERIFIED CUSTOMER
Vehicle Make : Ford
I had to have them hunt down the antenna that they took off my car. Jackie is making it right by ordering a new one for me.
3/21/2014
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the updates on progress. Also, Jeremy and Cali made sure I was taken care of through the entire process.
3/21/2014
Lauren W. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had a minor repair that needed to be completed and I was referred to Herb's by USAA. They were great and made this typically frustrating process run so smoothly. I would recommend to all my friends and family. Especially the adjuster that handled my repairs, Jeremy ****. He was always very professional and gave me the assurance my repairs would be completed properly without any problems. The email updates are AWESOME as well, that way I know how everything is going at all times. Keep it up!
3/3/2014
Patti K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very helpful, updated on progress regularly, and very timely completion. Awesome experience.
2/28/2014
Karen E. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeramy was great to work with and the job was done right on time as promised. Liked all the updated on repair progress.
2/28/2014
Billy C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great place with very friendly and helpful staff.
2/26/2014
Torrie N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the updates and friendliness of the staff.
2/12/2014
Sally C. VERIFIED CUSTOMER
Vehicle Make : Lexus
very courteous and helpful staff. Repairs completed in less time than estimated. Nice to have the rent car pick up and drop off on site!!
1/31/2014
Derek T. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thanks for an excellent job!
1/31/2014
Joe G. VERIFIED CUSTOMER
Vehicle Make : Ford
I know you've heard it before but I truly appreciate your attention to detail (no pun intended)--from my first phone inquiry to stepping into my newly repaired and detailed Sport Trac and driving off, I'm always well taken care of. It's always a pleasure doing business with the people at Herb's and the attention I receive as a customer. Thanks for taking the stress out of a stressful situation.
Joe G
12/24/2013
Ed S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was so accommodating, especially Jermey **** who stayed late to wait for me prior to the incoming ice storm and then again when I went to pick it up!
12/21/2013
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jeremy was EXCELLENT. He provided great customer service and kept me updated on the process and progress the entire way. I would recommend people to Herbs based on Jeremy alone, although the rest of the service was good also. He was GREAT to work with and a huge asset to your company.