Jeremy was very nice and really listen to what I had to say about my vehicle repairs. Herb's Paint and Body did a wonderful job on fixing the damages. I would recommend them. Great job!
7/25/2016
Candace W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Herb's did a great job on my repair. My customer service experience was very positive and my vehicle was completed by their original estimated time. Overall, I would do business with Herb's Pait and Body again and also send referrals their way!
7/25/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Jeep
The car looks great!!!
Jeff **** at Herb's is OUTSTANDING!!!!
7/21/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fast, efficient, professional. I have used you before with the same results. Will absolutely use again if the need arises. Thank you.
7/15/2016
Sandra T. VERIFIED CUSTOMER
Vehicle Make : Ford
Jeremy did a great job taking care of my "New Car". It looks great and was completed on schedule.
You are fortunate to have Jeremy on your team. He is very knowledgeable, professional, friendly and takes the time you need to ask any questions.
Thanks for all of your help.
Regards,
Rod Taylor
6/30/2016
Cathy P. VERIFIED CUSTOMER
Vehicle Make : Ford
This was my first experience with Herb's and it couldn't have gone more smoothly. Everyone was extremely nice. Jeff **** answered all of my questions - never rushed me. If I emailed him he responded in a timely manner. The team at the Frisco, Texas location is just awesome. My car looks new again and I thank you for that! Great job Frisco, Texas team! I will definitely refer my friends and family to this location. Thank you again for the awesome care you took with my car and me.
6/29/2016
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : BMW
Jeff and Alfonzo were very professional. Thank you and keep up the great work!
6/29/2016
Zachary . VERIFIED CUSTOMER
Vehicle Make : Jeep
I believe due to an unexpected circumstance my vehicle had to wait for someone else to take over. In the first week I received no info. It took 3 phone calls to finally figure out what was going on. From then on, I was completely satisfied.
6/29/2016
Shari C. VERIFIED CUSTOMER
Vehicle Make : Ford
Communication about the progress of the work on my truck was lacking. I had called many times to get info, was told they would call me back, then I didn't get a call. Also, I started receiving inaccurate updates about my vehicle that involved the timeline (i.e. I received an email last Wednesday saying that my truck was on schedule to be done on the 28th, when in fact my truck was getting washed and was ready that night.). Communication with customers needs improvement.
In addition, a number of times the employees could not find my information and they sent my email saying she opted out of receiving updates which was not the case at all.
6/29/2016
Katherine C. VERIFIED CUSTOMER
Vehicle Make : Ford
Only repair shop we have used in the 25 years we have been here. Would not use anyone else!
6/15/2016
Felder.nicholas A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was repaired well, but the trunk inside panel was not re-installed correctly. I need to bring it back in to get that fixed.
6/6/2016
Gary F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Outstanding workmanship and customer service
5/7/2016
Connie P. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Kept informed of progress and looks better than New..... A pleasant experience everyone was superb....
4/29/2016
Gerald T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service!
4/29/2016
Dulce N. VERIFIED CUSTOMER
Vehicle Make : Buick
Great service and follow up.
4/26/2016
Delbert P. VERIFIED CUSTOMER
Vehicle Make : Ford
My truck looks great. I am extremely pleased with the overall experience. All the updates were exactly what I needed. Thanks to the entire team.
4/22/2016
James R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job and very accomodating!
4/22/2016
Blair R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Always receive quality workmanship from your staff.
4/21/2016
Alan P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Job well done excellent service thanks very much I really appreciate the work job well done
4/12/2016
William B. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great and finished in record time!
Everyone there is super nice and and Jeremy was wonderful to work with.
Pat Brill