I had to return it for damages that was done during the repair. Poor quality assurance at the end
1/24/2018
Anna C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Exceptional customer service from the pleasant receptionist to the person who handled the prompt updates on my car's progress! My 2009 Subaru Outback looked like NEW when I got it back! I was so happy with the outcome and with the fact that I found a wonderful, professional company to work with. Thank you for all the great service.
1/23/2018
Samantha L. VERIFIED CUSTOMER
Vehicle Make : Honda
They did great, Charles was good about checking in regularly
12/15/2017
Julia L. VERIFIED CUSTOMER
Vehicle Make : Honda
We noted a pronounced noise coming from the front end following the completion of the initial repairs and we picked up the car. Our service manager arranged to meet with me and he quickly diagnosed the problem and within a day completed the additional repair. Service was impressive. Thank you.
12/12/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Hooray for Charles Schwarze
12/2/2017
Chris F. VERIFIED CUSTOMER
Vehicle Make : Honda
Charles and the deatlersip did an outstanding job. Great customer service. Thank you.
11/15/2017
Benito G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Y'all did a great job, thank you!
11/11/2017
Ethan M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Charles was amazing. He kept me update and explained the process every step of the way
10/26/2017
Cynthia R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Charles was excellent
10/18/2017
Mohammadreza N. VERIFIED CUSTOMER
Vehicle Make : Nissan
I made the appointment of May or June. That was a long time to the service day (3 or 4 months). Please make more capacity for future customers.
Thanks
10/3/2017
**** W. VERIFIED CUSTOMER
Vehicle Make : GMC
From the first encounter with Jarrett Abel and Joel to working with Charles Schwarze in the body shop, each man went the extra mile to get my truck repaired in time for our vacation. I am totally impressed with the care, the constant communication, and the friendly attitude of the James Wood employees. Thank you!
7/9/2017
Randy G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great--- very customer friendly
6/14/2017
William W. VERIFIED CUSTOMER
Vehicle Make : Ford
I am so impressed with the speed at getting our truck back so quickly. Our truck has never looked so beautiful. Thank you for your excellent service.
5/13/2017
Martha I. VERIFIED CUSTOMER
Vehicle Make : Buick
Charles Schwarze was excellent to work with, professional, detailed and great follow up. We've bought two new cars at James Wood (09 Solstice Coupe and 16 Buick Enclave). We would not hesitate to buy another due to our confidence in your service.....
5/11/2017
Carolyn F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I was informed frequently via email about the progress on the repairs. My car looks brand new. I appreciate the friendly and professional service.
4/1/2017
Ryan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very please with the service we received. Loved the updates through text and email. Thank you very much!
2/8/2017
Shadi S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My contact person in JWAP (Charles Schwarze) was a wonderful person. I am also happy about the punctuality of the service provider. Also, it was nice to be informed about every decision made by the repair persons (the update process was fantastic).
1/18/2017
Linda W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Only thing they left the antenna of my truck but I went back and they but it right in for me