Fast and finished my car repairment more than my expectation.
Thank you all.
9/22/2017
Robert O. VERIFIED CUSTOMER
Vehicle Make : Toyota
John did an outstanding job of diagnosing our problems and getting them repaired quickly.
9/15/2017
Jane H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work looks great and the detail cleaning makes it a home run.
9/1/2017
Paula D. VERIFIED CUSTOMER
Vehicle Make : Toyota
John and team went beyond expectations - my car was finished earlier than expected and was sparkling clean when I picked it up. They even got off black smudges from door I'd not been able to remove. And my new bumper makes me feel like I have a new car!
9/1/2017
David D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Have done business with Herb's for 30 years. I've always been pleased.
9/1/2017
Tamara Z. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
McCleod was very professional and informative about my car, the time frames, and pricing. Will be back if anything happens to my car or my husband's.
8/26/2017
Donald B. VERIFIED CUSTOMER
Vehicle Make : Nissan
From email updates & what I was told when I brought the car in I was told that it would be ready at 4:00 pm on 8/4. It wasn't until I called at 3:00 on 8/4 was I informed it wasn't ready. Promised on 8/11. Called a couple of days early this time & was told it would be ready 8/25. The email updates came out after my conversations with Jesse, not before. The updates are misleading & useless. Called 8/22 to see if it would be ready 8/25 & was told it would be ready in 45 minutes. Really? No advance notice? Should I drop everything & go pick up my car? When were you aware it would be ready on the 22nd? Surely at least by close of business on 8/21. Picked it up 8/23. It hadn't even been washed. Got email at 6 pm on 8/25 confirming I had just that day picked it up.
We have used you for years & I specifically requested this shop. Very disappointed. Your service has gone way down.
8/26/2017
Janice C. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very impressed with the consistent updates on the repairs of my car. John was very accommodating and a pleasure to do business with. It was so convenient to have Enterprise right there in the building to have easy access for car rental. The whole process for the car repair was actually very painless thanks to your efficiently run business. I was pleasantly surprised how easy you made it for the client. Thank you for the good experience with your company. I will certainly recommend you to others!
8/26/2017
Fiona P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for an excellent job you did!!
Wonderful team!
Fiona P
8/24/2017
Yvette M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you!
8/10/2017
Edward E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great outcome. Great service. Start and completion exactly as scheduled. Daily updates on progress. I would recommend Herbs to anyone wanting too quality bodywork.
8/9/2017
Lucy H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Courteous service guys & excellent service.
My car is always fixed correctly!
Thanks
,
Lucy
8/3/2017
Babette C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jessie did a great job in staying in touch with me throughout the entire process...not to mention my Sequoia looks great!
8/1/2017
David M. VERIFIED CUSTOMER
Vehicle Make : GMC
John McLeod was great to work with, he was on top of the repair, had parts in house when the vehicle arrived, and took extra care to make sure we were satisfied and pleased with the work.
7/30/2017
Charles B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jesse and team were great! Communicated well and let us know every step.
7/25/2017
Mark &. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good communication
Excellent customer care
Family atmosphere
John McLeod and Logan were great to work with
7/23/2017
Brian L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service and work
7/20/2017
Jeremy L. VERIFIED CUSTOMER
Vehicle Make : BMW
This is the second time that Herb's fixed my little accidents with my BMW. The first fix was at Herb's in Frisco, and this fix was at Herb's in plano. Both fixes were perfect-the car returned to me as good as new. The Plano location was incredibly efficient. I will return every time.