I didn’t have to ask questions. Everything was explained thoroughly when I went in for estimate. Rental car process very easy. Everything filed through wrongful driver’s insurance. Very hassle free for me!
1/30/2018
David S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Inconsistent and contradictory feedback regarding when the car would be finished. In the past 3 days, I've received 2 progress report emails, stating that the car was 51% finished and is on track for a ****/18 delivery. At the same time, we were being told that the work was finished and the car ready to pick up.
1/13/2018
Jonathan R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was VERY taken care of by all of the staff over at the body shop. From the day I stopped by to get the estimate to picking up the car today, I’m very proud to do business with Classic Toyota. Even though it took a little longer than they had expected and a rental car that was the same size would have been nice since we have 3 kids in car seats the new 2018 Camry was beautiful and had all the bells and whistles of my highlander. I appreciate the caring staff even helping me transfer my kids and 3 car seats back to my vehicle today during pickup. Sometimes it’s the little touches that make your day. I’m happy to have my SUV back and beautiful.
1/5/2018
Stella F. VERIFIED CUSTOMER
Vehicle Make : Nissan
My experience with classic toyota staff was rewarding from the beginning to the end job well done thank you'll
12/23/2017
Corey R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The people were great! Awesome customer service!
12/8/2017
Georgia R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Keeping me updated on progress was awesome. Your Customerservice is above reproach.
12/8/2017
Roger B. VERIFIED CUSTOMER
Vehicle Make : GMC
Alice, your customer service rep. was great and easy to work with.
The car was ready on time, but we were unable to pick it up until Monday. After we got it home, we noticed the back up light was not working, so we had to bring it back. Other then that, our experience was great. Thanks b
11/10/2017
Ray B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The tire where it was hit/scuffed, was not cleaned up nor was the wheel. All it would have needed would have been a brush and some wheel and tire cleaner. That was a big surprise to me. The tire still has a large mark on it.
Alice was very nice and professional.
10/3/2017
Muzakeer S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly staff and good updates on the repair
9/23/2017
Lisa E. VERIFIED CUSTOMER
Vehicle Make : Jeep
They made it very easy for me. Very pleased
9/22/2017
Alois S. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was told it would be ready in 7 days. At The end of 7 days I called because I did not hear a word from you guys. She gave me 10 excuses. Then I said" maybe another week".....she said" yes". I couldn't believe that a business would do such a thing.You were recommended by my Insurance company. So disappointed in your customer service.
9/20/2017
Dorothy L. VERIFIED CUSTOMER
Vehicle Make : Nissan
U ,your team was very satisfied with your work.
7/26/2017
Isai S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Too much to write unsatisfied in so many ways very unprofessional thought it was convenient due to my vehicles being purchased there but repair them there never again.
5/23/2017
Brian J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
5/6/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks for making an unpleasant event as easy as possible.
4/22/2017
Armando S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am beyond happy to see that my vehicle was ready before than expected, Alice was great she kept me updated at all times.
3/23/2017
Avery L. VERIFIED CUSTOMER
Vehicle Make : GMC
Alice did a wonderful job
2/18/2017
Velendia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have to bring the truck back in because when they removed the bumper it uncovered a scratch and chip that was not visible on the initial estimate visit. Also, they neglected to put on the trailer hitch **** and put the covers to the cargo holes on the bed back on. I also had to remove the covering over the gas cap this morning when I filled up because that was still on. AND, when they power washed my truck to detail it, they chipped paint on the hood of the truck. Quality control is something that needs to be worked on. The uncovered scratch would have been seen if quality control had been performed. Makes me wonder if any quality control was done and if any other damage under the truck was even looked for after the bumper was removed, or was the bumper simply replaced and the chipped paint repaired without taking it any further.