My issue is mostly with the way Geico handled the transaction.
The Geico employee did not show up for the estimate on the scheduled day of the appointments. I was not notified when the work was completed.
Geico did not authorize a long enough time for the rental and there was an attempt to charge me for 3 days of the rental. Perhaps the car was ready and no one called???
Perhaps there needs to be better communication between Geico and the Ourisman staff.
Bill and George who I think are Ourisman employees were most helpful.
8/3/2016
Dara K. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The geico express experience was very positive, but the notification when the car was going to be ready seems to not work correctly based on when the first text came in saying it was almost ready versus when it really was. Why text updates if they are totally inaccurate?
7/14/2016
Dana R. VERIFIED CUSTOMER
Vehicle Make : Mazda
The communication at the end of the transaction was not sufficient or timely. I had to contact The repairer multiple times to find out when my car was being ready.
7/14/2016
Helen R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Extremely customer friendly...Personality means Alot after an accident.....I know the Ourismans family personally and I have already passed along our experience......Thank you for continuing what Mandel created...
7/11/2016
Raphael M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
A very smooth and successful process free of the
usual blunder experienced elsewhere plus a beautiful job.
R.Minsky
7/6/2016
Joseph K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Nice job with the automated email updates. Very nice quality of work too. Thank you.
6/30/2016
Ira H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have only one complaint. I was informed that the car would ready at 5:00 on Monday and so left work early to pick up the car before closing, then received a txt message while halfway there that the car would not be ready until the following day.
6/29/2016
Christine B. VERIFIED CUSTOMER
Vehicle Make : Acura
Car took over 7 work days to repair, 3 days later than originally told. Had two errors in painting that had to be repainted.
Added air to one tire to dangerous level-- 51 psi vs. 32 psi recommended without telling owner. Pressure was over maximum level allowed in tire and was more dangerous if driver did not check and drove in 85 degree temperature which would cause further pressure increase
6/11/2016
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Well done, three days faster than estimate. Thanks!
6/10/2016
Jody A. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were very pleased with your professionalism, courtesy and open communication. While we hope to never be in an accident, we will definitely recommend you to our friends and neighbors. Thank you for a terrific job.
6/2/2016
Marilda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you very much for your excellent service.
6/2/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was done well!
5/25/2016
Toma G. VERIFIED CUSTOMER
Vehicle Make : Subaru
The delivery to us was delayed from Friday to Monday. Either the small part was not ordered immediately/ on time, or the provider is slow.
A good job was done, and the car cleaned excellently.
5/17/2016
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks
5/17/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional prompt
5/16/2016
Tahereh S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The job was done poorly , same problem still exists I have to take it back to Geico again .
5/11/2016
Donald L. VERIFIED CUSTOMER
Vehicle Make : Saab
Great job on the work you did, but you failed to secure a replacement aileron as a COD add-on. I understand the difficulty in finding parts for older cars, but if you can't, who can?
5/11/2016
Natalya T. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was convenient and easy. Communication when it will be ready was somewhat confusing.