Went very smoothly and was kept up on completion timeframe.
3/21/2019
Alexis F. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks as good as new!
3/19/2019
Frank M. VERIFIED CUSTOMER
Vehicle Make : Ford
I like that Varsity works with my insurance (Farm Bureau) so that I don't have to go through the processes of appraisals,etc. This way is easier for me. I am also happy my vehicle was fixed up timely.
3/9/2019
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!
3/1/2019
Mark B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very nice people who were able to help
2/27/2019
Linda K. VERIFIED CUSTOMER
Vehicle Make : Ford
I like the text updates but now I find it difficult to ask questions
2/24/2019
Jane L. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for the use of the Focus while our car was at Varsity. We also appreciated all the various problems were identified and fixed. Thanks
2/20/2019
Teamour N. VERIFIED CUSTOMER
Vehicle Make : Ford
The car is already scheduled to go back to the shop since the bumper cover was not correctly installed and has uneven gap with the trunk lid.
2/11/2019
Maryann P. VERIFIED CUSTOMER
Vehicle Make : Ford
My concern was that it took 4 weeks to complete. I was told first that it would be one week. I do understand that you found more damage when you put it up on the hoist, but a month seemed like a long time. I know you had many other vehicles to work on during that time, but as I recall it took some days before you were able to look at it from the underside.
Other than that, I am very pleased with your work on my car, and goad to finally have my transportation back. Thank you. MaryAnn
2/8/2019
Sharon D. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy with the whole team
Thanks
2/1/2019
Carol H. VERIFIED CUSTOMER
Vehicle Make : Ford
Didn't replace front lisence plate hoder or plate. Rear turn signal/light did not work. Am returning Tomorrow for fixing
1/31/2019
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the communication on the steps of completion during the process. I appreciated the extra effort by friendly staff.
1/30/2019
Michael C. VERIFIED CUSTOMER
Vehicle Make : Ford
slight door alignment issue right front passenger door.
overall a five star job. the Taurus looks show room new
cudos to the body shop; job well job
1/16/2019
Jacquelyn P. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was great and thorough. My repair looks great. Thank you :)
1/16/2019
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
Liz at the collision office was extremely kind and helpful. I was very happy with our easy everything was, about the text updates on my car, about the help in getting me a rental vehicle, and of course about the work on the car. I’ve been driving around with a new door for a day now, and I could finally safely wash my car again. Thank you for the great service.
1/13/2019
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service, and it looks like an excellent job
1/12/2019
Tawn H. VERIFIED CUSTOMER
Vehicle Make : Ford
I was told to come pick up my car as it was ready to go. I came to pick it up only to find out that my gate lift didn’t work. So, I guess it was surprising that this wasn’t looked over before giving me my car back. Then I was told to go to the lobby it would be a few minutes. No one provided me an estimate on time. So I had to go back to the collision center and ask for myself. I’m not looking for any freebies or discounts. But rather I hope this leads to better customer service training . An apology for the delay would have been nice, communicate with customers once they arrive. Better yet, checking work when done would be great. I don’t think my power windows are working the same, but rather than being my car back in at this time, I’m living with good enough. Thanks.
1/11/2019
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Ford
Very polite and the work was done well
1/5/2019
Julie S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service
1/4/2019
Marilyn R. VERIFIED CUSTOMER
Vehicle Make : Ford
I was beyond satisfied! My car was clean inside and out which is a huge treat. The women in the office who handled the insurance details were polite and competent. We purchased our car in Roscommon when we lived up North, but will defyconsider purchase at Vsrsity Ford in the future. Thank you for making an unpleasant event positive.