The repair time was quoted accurately & I liked getting the updates on the progress. I also liked getting a washed & vacuumed car back. That was a bonus!
1/31/2014
Candace S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would not have dropped my car off if I had known that a crucial part that was needed to fix my car had been ordered, but was not on the premesis. It took 11-12 extra days to fix my car. That meant that I payed over 700 out of pocket for a rental which was twice as much as it should have cost.
1/30/2014
Chelsea R. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was very friendly and helpful. This was my first time needing a repair on my car, and the team at Joe Machens made it a breeze to go through
12/13/2013
Steve N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only complaint is the paint smell in the car. Don't know what could be done but **** it's strong.
11/25/2013
Gary C. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent communication and service.
8/23/2013
Janis T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Highlander looked good as new. Appreciated the car wash and the friendly notes every day keeping me up-to- date on the progress of repairs.
7/13/2013
Dan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of the work seems fine, but it took over three weeks. We were not given any warning that it would take such a long time.
6/20/2013
John W. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am pleased with the work that was done and it was in a timely manner. Thanks and keep up the good work
5/3/2013
Casey M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you guys so much, your great!
4/16/2013
Lawrence M. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service
In and out in less than an hour on a power mirror replacement.
4/11/2013
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Everyone who works there is extremely nice and helpful!!! I will recommend using Joe Machens to others!
4/5/2013
Marc B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to everyone. Steve was great coordinating everything for both front and rear damage repairs.
4/3/2013
Anita R. VERIFIED CUSTOMER
Vehicle Make : Ford
I am very happy with the repair and service.
Anita R
3/30/2013
John D. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did a great job on the car and the van service was flawless
3/15/2013
F L. VERIFIED CUSTOMER
Vehicle Make : Ford
YOU gave excellent service and your communications were wonderful. The quality of your work was great as well.
Yours truly
Forrest "Red" Leighton
3/15/2013
Charles T. VERIFIED CUSTOMER
Vehicle Make : Ford
Thorough, timely, and courteous service. Thank you.
3/12/2013
Mark S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was very easy since the shop dealt directly with our State Farm insurance.
I am keeping an eye on a different sound in when my car idles. I don't remember it before the accident and thought when they did the work on the radiator/cooling system, it would have been taken care of. I'm going to drive it a couple days and then get back to you if I have continuing concerns.
Thanks.
Suzanne Stillwell