The repaired front end looks great. I appreciated the frequent updates and the fact that it was completed in five days rather than the 89 days that originally had been projected. The office staff were also friendly and helpful. Great job. Thank you. Wendy Evans
8/8/2015
Keith D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Excellent service, prompt updates, professional staff
7/24/2015
Bhajanjit B. VERIFIED CUSTOMER
Vehicle Make : Toyota
quality of work
7/19/2015
Alexandria Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Before I dropped off my car I was told the parts were in and it would be ready in four days. On day three, the person that did the estimate called me to say it should be ready the next day (Friday). It was not and no one called to me to say there was a problem. I called and found out it would not be ready until Monday. Again, on Monday, absolutely no one called me to say that too was a lie and the car was still not ready. I AGAIN had to call and this time was told "maybe Wednesday". When I said this is unbelievable and why has no one called me I got "well, that is the repair process". I said no, it is not, I have never had this experience with other collision repair shops in town. When I asked why no one had called me all those days that it was promised to be ready but wasn't I got "I don't know". I cannot imagine that your company has any repeat customers with that unbelievable treatment of customers. You must rely entirely on first-time customers.
7/15/2015
Hani S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
7/15/2015
Russell C. VERIFIED CUSTOMER
Vehicle Make : Ford
Bart Arends the best.
6/25/2015
Brian H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car is back in one peace
6/19/2015
Wilford W. VERIFIED CUSTOMER
Vehicle Make : Ford
Personnel contacts very good & really like email updates.
Thanks
Will
6/19/2015
Collin B. VERIFIED CUSTOMER
Vehicle Make : Ford
I had a smashed sun roof when I took it there and it was still broken when I picked it up. Someone obviously tried to fix it but didn't test it before calling me to come pick it up.
Very disappointed in Machens.
6/11/2015
Amber F. VERIFIED CUSTOMER
Vehicle Make : Ford
I kept getting extensions on my completion date, but my car looks great after finally getting it back. I also have to wait quite a bit for recall parts to come in and get repaired.
6/10/2015
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair on the vehicle was exceptional and I cannot tell any difference before my collision. The only issue I had was that the completion date was pushed back three times. Although it was pushed back three times I was kept in the loop the whole time which I did appreciate. My overall experience was The repair on the vehicle was exceptional and I cannot tell any difference before my collision. The only issue I had was that the completion date was pushed back three times. Although it was pushed back three times I was kept in the loop the whole time which I did appreciate great.
5/31/2015
Rebecca T. VERIFIED CUSTOMER
Vehicle Make : Ford
I was upset when I called to ask about the rental car that I had, I was told that my car would be done that next day. I waited four days until it was finally done. I am pleased, however, with having people stay after so I could get my car, and then getting the things I forgot from the rental car.
5/14/2015
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Ford
Actually haven't seen the car but my daughter says it looks great. The emails and phone call updates were incredible especially since I am in St. Louis. I am 55 and this was our first major accident. The lady at your front desk was very informative and spent time with me to explain the process.
Thank You,
Kathy H
5/8/2015
Janet N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very friendly and kept me up to date on when work was completed. Thanks so much.
5/7/2015
George R. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks to all the staff. Truck looks great.I will try to keep it that way.
George
4/30/2015
****N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Special thanks for finishing the work so quickly!
4/24/2015
Carol G. VERIFIED CUSTOMER
Vehicle Make : Buick
Joe Machens (Charlie) coordinated the body
work on my Buick, while I was at college (Mizzou),away from home (Illinois). They did
a great job.
Thank you again.
4/23/2015
Stella R. VERIFIED CUSTOMER
Vehicle Make : Acura
Car done earlier than indicated. However, was not washed and there was dirt all over the car.
4/21/2015
Tamara B. VERIFIED CUSTOMER
Vehicle Make : Ford
The team is terrific, friendly, & helpful.Cheers to Bart, Justin, Robert, & everyone who worked to put the green machine back on the road.