I had to bring my car in twice and my car is still out of alignment and I don’t dare drive my car on the freeway. It’s still pulling to the right and it feels like the rim you replaced is bent/warped. I’m taking it to the dealership service center to find out what’s wrong. This has been such a waste of time for me!!!
6/10/2021
Erwin S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am still waiting on parts that have been on order for several weeks. I haven't heard from anyone in quite a while.
6/1/2021
Mariliette D. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly customer service and great auto repair. They listened and responded to me all along the way. Thank you!
5/12/2021
John H. VERIFIED CUSTOMER
Vehicle Make : Subaru
While the initial contact told me to expect approximately a week to complete the job, it took more like a week and a half. Except for the delay, I was very satified with the work.
5/12/2021
Shauna F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Employees were very professional and helpful. They kept me informed on the progress of the repairs often and delivered the finished product sooner than expected. Thank you!
5/11/2021
Amberlie T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Communication was very clear. My gas cap/pop out thing was really hard to open, I tried to open it and I had to have my Boyfriend open it for me because I couldn't get it to pop out.
5/11/2021
Heatherlynn P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great communication. The job was done faster than anticipated.
5/8/2021
Tomasa E. VERIFIED CUSTOMER
Vehicle Make : Kia
Good job !!!
4/17/2021
Rachel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was nice and the job got done quickly and well. thank you!
4/16/2021
Kenny M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The one thing you guys missed which was the transmission is bad. It was not related to the accident and it took Toyota twice to find the issue. Since the car has very few miles. 20,000, it is a warranty issue with them. Otherwise, yiur woek is excellent.
3/18/2021
Jerrie C. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a so good working with your company. You all made a negative experience much more positive by how quickly everything was handled.
Thank you al.
3/14/2021
Jeancy M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am satisfied about the job you did in my Accord. I thank you.
3/13/2021
Wendy R. VERIFIED CUSTOMER
Vehicle Make : Dodge
no comment
3/4/2021
Jeff K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service! Car looked great!
3/2/2021
Aletia Marie. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was happy with the results. My car still has a few things they need to work on but overall they did a really great job.
2/25/2021
Sarah M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience!! Knowledgeable, friendly, and helpful staff and quality workmanship. The staff went above and beyond to make our experience a good one. Would recommend Cascade to anyone. Keep up the great customer service!! It does make a difference!
2/13/2021
Jamie R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for looking at our vehicle. We were very pleased with how often we were updated about what was wrong with our van.
2/7/2021
Joann B. VERIFIED CUSTOMER
Vehicle Make : Honda
There was a seatbelt left unattached, which I was able to use my tools to screw in to the wall, but it felt like an oversight that shouldn’t have happened. Overall, however, I really appreciated my experience with you. The communication was A++++ and the work was well done, as far as I can tell. Thank you!
2/1/2021
Benjamin G. VERIFIED CUSTOMER
Vehicle Make : Ford
Too many emails asking for feedback. I have received like 7. Please stop. The repair was fine, but this is harassment.
1/14/2021
Christine S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Super friendly, helpful and informative through the whole process.