Repair was excellent, information and communication was great
5/4/2018
Terry S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The wrong part was ordered for the vehicle that did not fit well when I picked up the vehicle they have to re-order it and it will be installed hopefully tomorrow.
5/2/2018
Nicole W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great Job! Very Friendly Helpful and Caring Keep Up the Excellent Work
5/1/2018
Krystal P. VERIFIED CUSTOMER
Vehicle Make : Dodge
I really appreciate everything! Jessie was AWESOME!!! He was so attentive! He called to update me and always was available to answer the phone if I had to call. I give him 5 stars!!!
4/29/2018
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Derrick is the best guy for making sure everything turns out great with a
Body shop repair. I have had many Body shop repairs on several cars in the past and would only have them done at Southfield Chrysler Body Shop with Derrick Jones in charge of my cars. Thank you for the extremely good job you always do !!
4/26/2018
Erskine B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
DJ handle my case from start to finish with top level of professionalism. He kept me informed on every step of the process
4/23/2018
Dwayne L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the good work.
4/13/2018
Charlene P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Friendly staff
4/11/2018
Margie A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My car was painted the wronge color. Didnt match. Also under trunk paint ran. If stayed that way will rust out.
4/11/2018
Verla W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Yes it was a job well done very please
4/2/2018
Eleanor W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
It took from 3/16 to 3/29 to fix a fuel cover. Great Job.
3/30/2018
Joel S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I was texted an annoying amount about small changes in timing of the repair, but not contacted at all to be tod that the actual repair would be $100 more than the estimate. I also had no idea where I was supposed to pick up my car and couldn’t get through to Cadillac of Novi yo ask
3/28/2018
Samuel W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you
3/28/2018
Ricardo M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Rick and his team were amazing! They really are all about putting the customer first! Never gave in and advocated for me before letting my insurance put me in a car they didnt feel safe doing. Appreciated it!
3/24/2018
Hayzel G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Mr. Derrick Jones made my experience stress free. He explained what I should expect, the timeframe for the repair, and delivered on his promise that I wouldn't know that my car had been damaged. It looks great!! Not that I want to have any more accidents, but if I do, I will definitely come back to your shop.
3/20/2018
Wes M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Rear bumper was painted over / doesn’t look like it was repaired. Front and rear bumpers are severely scratched - worse then when vehicle was brought in.
3/16/2018
Tamone W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Did not treat me like a valued customer work was paid for but not completed. The manager was not helpful with anything made excuses for his workers incompetence. Totally dissatisfied will never go back
3/16/2018
Latoya B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very efficient and reasonable
3/8/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Happy
3/3/2018
Gerald A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Not able to see car repairs in the rain. Loved the text messages every few days