The customer service was displeasing, lack of simple communication regarding updates and disclosure of damages. The work was satisfactory and vehicle was returned very clean (much appreciated) but the overall experience was not a smooth transition.
11/1/2020
Nathan S. VERIFIED CUSTOMER
Vehicle Make : Ram
Everyone was helpful & pleasant, took care of my needs in a timely manner. A Pleasure to have a Great Experience. Dropped off at car rental & return of vehicle was Great Thanks.
10/17/2020
Jeannie H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The work itself was great!!! It was how my vehicle was returned that was the issue.
10/16/2020
Donna B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I am very pleased with the work that was done on my car . Looks like it was never in an accident!!!!????. Also want to mention that Jessie is one of your exceptional employee . He’s very kind and caring and goes out of his way to make sure that the work done on my car was what I expected.
9/16/2020
Sylvia VERIFIED CUSTOMER
Vehicle Make : Hyundai
Courteous communication that answered all elements of the repair. Work was completed within time frame projected. 10 out of 10.
4/20/2019
Christopher VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great communication and very helpful throughout the repair process. Will definitely recommend their services and return should I need any future repairs.
4/19/2019
Frederick VERIFIED CUSTOMER
Vehicle Make : Hummer
Great people done in a timely manner would totally reccomend
4/16/2019
Lawrence VERIFIED CUSTOMER
Vehicle Make : Chrysler
"DJ was awesome! Southfield Dealers Body was not the first body shop we went to for our repairs but we are so glad that we ended up here. Other shops made us feel like we were inconveniencing them with our request to know the time it would take for repairs. Southfield Dealers, and DJ in particular, listened to the needs of my family and gave us confidence that our timeline was a priority! Southfield Dealers Body finished on time and communicated with us at every step of the repair process. I would definitely recommend them to friends and family for all their body work Thank you Larry"
4/15/2019
Kayla VERIFIED CUSTOMER
Vehicle Make : Volkswagen
"Everyone was good at communicating by sending me text updates, acted very professional, and did a great job fixing my bumper and detailing my car. I was very satisfied overall."
4/15/2019
Anonymous VERIFIED CUSTOMER
Vehicle Make : Cadillac
And they drove the car to me!!!!!! Love!
4/15/2019
Rahman VERIFIED CUSTOMER
Vehicle Make : Chrysler
I picked car up and I was not satisfied on how dirty dusty and filthy the inside was. It was discusting . Leather seats were dusty and dirty . Front floor Mats dashboard everything wasn’t cleaned . Repair on the passengers front door isn’t looking good either . No I’m not satisfied.
4/15/2019
Robert VERIFIED CUSTOMER
Vehicle Make : Cadillac
Awesome work I can’t believe the paint matches perfectly.
4/4/2019
William VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job done by DJ and the team
4/1/2019
Wanda VERIFIED CUSTOMER
Vehicle Make : GMC
Service and friendliness was marvelous. I felt like a friend of the family.
3/31/2019
Justin VERIFIED CUSTOMER
Vehicle Make : RAM
Great work. Timely fashion
3/28/2019
Edna VERIFIED CUSTOMER
Vehicle Make : Jeep
Very professional and kept me updated.
3/25/2019
Michele VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was helpful. It did take 5 days longer then estimated due to wrong parts costing me more money out of pocket for rental. They did discover an issue I was unaware of. But were not interested in repairing it.
3/20/2019
Cindy VERIFIED CUSTOMER
Vehicle Make : Cadillac
I am having a little trouble cleaning the black fingerprints off grey interior lining above the dashboard though. Other than that the job done was excellent!!
3/20/2019
gerald VERIFIED CUSTOMER
Vehicle Make : Jeep
This my first time dealing with the collision shop and I must say they are very professional and knowledgeable in there approach and made me feel comfortable in the whole process.