Joe was very helpful and assisted me getting my vehicle home, so that I did not need to come back to get my backup car home.
1/17/2018
****.jesse ****,lilliana. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm no satisfy with the rent car,he tray to charge something. That I can not do.that confuse me
1/9/2018
Willie D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I am satisfied with the quality team work performed on my vehicle and the timely delivery; at an inopportune moment of my Holiday Season.
1/6/2018
Weiguo W. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service!
1/6/2018
Victor M. VERIFIED CUSTOMER
Vehicle Make : Honda
Job was done properly, my car looks nice and presentable now. Thanks again
12/17/2017
Maurlissa A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service!!!
12/10/2017
Phyllis G. VERIFIED CUSTOMER
Vehicle Make : Buick
Jeff was excellent in communicating with me during the whole process. I was very pleased with the whole experience and my car looks great! Very professional across the board!
10/23/2017
Lawanda J. VERIFIED CUSTOMER
Vehicle Make : Acura
I really like the quick service so that I was not without my vehicle for too long.
10/21/2017
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I’m satisfied with the work done however, the crew was not careful not to touch the beige interiors of my car with their dirty hands. I have stains on the inside above the doors and on the ceiling.
10/8/2017
Courtney M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. I loved the text updates.
9/29/2017
Torshell B. VERIFIED CUSTOMER
Vehicle Make : Scion
Only thing I recommend is call and leave a voicemail because some people don't always check their emails .
9/27/2017
Issa L. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeff was fantastic! He took really great care of my vehicle and experience.
9/26/2017
Treynell G. VERIFIED CUSTOMER
Vehicle Make : Buick
Love the updates! The entire staff was so efficient and courteous.
9/10/2017
****.ruthie J. VERIFIED CUSTOMER
Vehicle Make : Honda
I was kept up to date on the repair of the vehicle almost day to day. Jeff did a good job on explanation of any questions I had.
8/14/2017
Ralph L. VERIFIED CUSTOMER
Vehicle Make : Toyota
the service was professional and expedient. job well done. thank you
8/9/2017
Clara P. VERIFIED CUSTOMER
Vehicle Make : Honda
I have had my vehicle back for 5 days and have not had any issues. My level of frustration comes for the amount of time that it took for my vehicle to be completed. My completion date was originally estimated between July 7th to the 10th but it was not completed until July 31st. My vehicle arrived at Russell & **** on June 16th with work starting on June 19th. The completion date was moved about 4 times. While I understand that my car had substantial damages, I cannot understand how the completion date could not be more accurately determined. With the new vehicle registration rules, I needed an inspection on the vehicle since my registration expired July 2017. It appears that the inspection took about 2 days to complete which also meant that my vehicle also just sat there with no work. My inspection, tire betterment charge, and an extra day of rental car charges were picked up by Russell & **** which I do very much appreciate. Ultimately, I would have rather had a much better completion date given from the very beginning.
8/7/2017
Susan W. VERIFIED CUSTOMER
Vehicle Make : Honda
Ok---so my shopping and purchasing history with R an S was perfect.....now so is my repair/"reconstruction" experience: my 3-month-old CRV was rear-ended and quite damaged. You did a great job!!
8/4/2017
Glenda R. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome! Will recommend & refer
8/2/2017
Linda C. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks as though nothing happened to it. The people are always friendly and efficient.