Give Elizabeth A promotion, she was lovely and professional. Also having an enterprise rep in the building made renting a car and getting home simple and hassle free. My only complaint would be that he wasn't there when I dropped off the rental to pick up my repaired vehicle. Maybe consider having the enterprise employee stay in a building as long as business hours are open. That's way he can assist and finalize any car drop off and/or pickups. Also I will suggest you offer every customer interior auto detailing, I'm sure if you offered this additional service to every customer you might be surprised how many people would take up the offer. Thus adding additional profit to your business.
10/25/2017
Ramona L. VERIFIED CUSTOMER
Vehicle Make : Subaru
A very small chip was missed on the passenger front fender. The paint job itself has noticeable pits in it, particularly on the passenger side hood. Austin @ Abra visually noted the problems and we will be scheduling a return appointment to repair the paint job.
10/21/2017
Christohper T. VERIFIED CUSTOMER
Vehicle Make : Ford
Keep up the good work!
10/21/2017
Ira B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There is a caring attitude throughout the company. They listen to you. Your desires or fears.
I always got texts on where my car was in the process of being fixed. That's really reassuring when you love your car...or just need it back in a hurry.
10/20/2017
Steven R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very good quality with exceptional customer service. Could use a little better communication, but that’s just a minor complaint compared with their concern of getting everything completed to the customers satisfaction!
10/20/2017
Jose O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Muchas grasias
10/19/2017
Julie M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Caitlin and the staff were excellent and I really appreciated the updates via text and the pictures via email
10/18/2017
Larry F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
well organized. Professional. excellent end product.
10/18/2017
Loretta M. VERIFIED CUSTOMER
Vehicle Make : Toyota
You make it easy.
10/17/2017
Ronald T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Attention to small details
10/14/2017
Melissa H. VERIFIED CUSTOMER
Vehicle Make : Ford
KUDOS to the entire team at ABRA AUTO BODY!!
Beginning from the start (when I opened the front door) to completion of fixing our Ford Explorer from an accident the day before. This has been just the most phenomenal customer service experience I've ever ever had ... Why?
Well I believe it started at the door (actually outside when I met the team) -the organzation of all the members working together, knowing their roles, introductions, and explanations of timeline of events (these were clear instructions of events and it wasn't mechanic talk). - I can say this felt MORE like a CONCIERGE SERVICE TEAM!
Communication thru texts and phone calls were communicated to keep me updated of the job and when I had questions to ask. I had two but they were regarding my options for pickup and hours of operation.
Pickup was a breeze and my car looked like she was never in an accident.
So team at ABRA AUTO...THANK YOU for not being a regular auto body shop!!! THANK YOU for being FAR MORE EXCELLENT!!! Keep up that level of
Concierge service and personalization !!
MAHALO!
10/14/2017
Admir Z. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service ,thanks ABRA
10/13/2017
Donald O. VERIFIED CUSTOMER
Vehicle Make : Ford
Remove the glued on paper stickers from the windshield prior to releasing my car. I had an appointment so I had to take it AS IS?
10/13/2017
Clayton S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Very quick turnaround
Friendly staff
Excellent work
10/7/2017
Fidel S. VERIFIED CUSTOMER
Vehicle Make : Honda
No estoy Satisfecho
10/7/2017
Ellen C. VERIFIED CUSTOMER
Vehicle Make : Scion
I am completely satisfied with my car repair, and with the rental car I had while mine was in the shop. Thank you so much!
The waiting area could be more comfortable and modernized, though.
10/6/2017
Kokou T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Well done
10/1/2017
Andrew S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience from beginning to end. DJ kept me updated with every step and everything was completed very professionally. Pleasure to do business with.
9/30/2017
Karla J. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is my first experience of the insurance process and the body shop walked me through and kept me updated the whole time JP kept me updated everyday and reassured me that my car would be taken care of which I have to say it was the work was brilliant and they even washed and vacuumed my car! Thanks guys you were awesome!!