I already gave some oral feedback. Rather than have you call, here is what I said. Everyone I talked with in person or on the phone was courteous and helpful. The car looks great. The part that I wasn't pleased with were the email notifications. They gave me the impression that the work was really started and progressing and that I would have my car sooner than I did. I would rather have had a more realistic picture.
8/9/2017
Kirk S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The light was not repaired. The person I picked my van up from was very friendly and helpful. He tried to get his supervisor to speak with me but he was unavailable. He said the parts would be ordered to repair the light . I would like to know the time frame for proper repair.
8/5/2017
Jeff E. VERIFIED CUSTOMER
Vehicle Make : Honda
The work performed looks good, and the notices of service stating where the repair was at in the process, was really appreciated.
It took 3 times to set up the initial appointment to bring the car in for the repair. Notes and information between Abra and American Family insurance seemed to get lost and I to keep calling to reset the appointment. I was bounced between the two, trying to set things up and keep the appointment on track, which was already 2 months out. There was something about an old and a newer computer system which I was lost in.
8/5/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for an amazing job and giving my car back so clean!
The Mosiers
7/29/2017
Jerry W. VERIFIED CUSTOMER
Vehicle Make : Ford
Justin was amazing! Everything went exactly how he said it would. We really appreciated the updates every two days. I would recommend Kadels/Abra anytime.
7/25/2017
Chris M. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciated receiving the emailed status reports regarding the progress of the repair work.
7/18/2017
Connie W. VERIFIED CUSTOMER
Vehicle Make : Acura
It was great working with all of you! Great
Communication with your clients. The car looks
Amazing!
Thank you
7/9/2017
Dale S. VERIFIED CUSTOMER
Vehicle Make : Ford
It is being taken care of.
7/1/2017
Sally Jo. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for doing such a nice job on my bumper! The paint matches & my bumper looks as good as new! I appreciate Justin letting me know not to take my car through the car wash for a couple of months, & to also wait that long to wax it.
Just a couple of suggestions.... when l brought my car in the seats were in the upright possition. When l picked it up the Bach seats were laying down. It would have been nice to have gotten it back w/ the seats back in the upright possition.
Also, to be "over the top" it would have been wonderful to have been given the car back with a recent car wash. This would have been totally unexpected and very much appreciated!!
Thank you for doing a great job & thank you for being in contact w/ excellent customer service!! Sally-Jo Armstrong. 6/08/17
6/8/2017
Tom D. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was fantastic. I loved the emails about my car being ok while at your shop. Funny, pretty funny! The best part was when we picked it up to drive home. It never looked better. I was notified by Justin all along the way as to how the repair was coming along. Incredible, just incredible. Thank you all for the wonderful experience. Your company is fantastic! I'm sure it's a great place to work. Tom
6/2/2017
Britain S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Les was professional as always. Even though it is a long drive for me, it is worth it with the quality work you guys perform.
5/5/2017
Cindy W. VERIFIED CUSTOMER
Vehicle Make : Buick
Great communicattion via text. I also appreciate your attention to detail! You ever fixed my rim! Our car is back to how is was before I was hit. Thank you.
5/4/2017
Angie S. VERIFIED CUSTOMER
Vehicle Make : Kia
Service was fantastic. A special thank you to Montana who took care of the rental car problem that the insurance company was giving me. He didn't miss a beat in letting me know it would be handled. They kept me updated regularly about my car and did beautiful repair work.
5/2/2017
Michael O. VERIFIED CUSTOMER
Vehicle Make : Honda
So very satisfied!! You did a great job in a very timely manner keeping me updated along the way. Thank you so much.
4/29/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Ford
Justin and the whole crew did everything they could to speed things along, and in the and the timing was perfect. I would recommend your shop to a friend or family member
4/29/2017
Brandon S. VERIFIED CUSTOMER
Vehicle Make : Subaru
The inside is like a brand new car, thank you soooo much! 5 out of 5 stars!
3/2/2017
**** W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Justin was great. I was only disappointed by the lack of clarification in the work to be done and the time it took to get in for an estimate.
3/1/2017
Tom B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Some rework is necessary. Suggest better wyality assurance program to ensure work is 100% correct before delivery to customer. On ither hand no resustance to make repair right.
2/25/2017
John D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Job well done...
1/21/2017
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you! Everything is fantastic! Very happy with the outcome!