Everything was handled professionally and efficiently. Thank you to everyone at Kassel especially Ben who worked directly with me and Dafwci to handle all the details. Convenient to have Enterprise right there too. Enabled to get back to work and other life details. Thank you again
5/5/2017
Dave W. VERIFIED CUSTOMER
Vehicle Make : Honda
David Huang was great and I liked the pick up and drop off service.
4/28/2017
Jamie B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repair was great but I am disappointed with the level of communication I received. When I dropped of my car on Tuesday, April 11 Nick told me he would email me updates every Monday, Wednesday and Friday. I hadn't heard anything from him and emailed him Friday, April 14 yo give an updated claim number and insurance contact information. I did not receive a response to this email. Tuesday, April 18th I received a call, not from Nick, saying that "someone" mentioned my claim would be going through Country insurance. I was informed at this time that Nick was no longer handling my car. It would have been nice to be told that ahead of time. On the 18th you were waiting for insurance information to get started even though I already provided it. This started moving after that but I had to call to get an update. After April 19th David was good about keeping me updated. I wish reasonable expectations were set and if Nick was no longer the one tasked with my car it would have been nice if he had forwarded my email to David and at least let me know why he wasn't giving me the updates he said he would.
4/28/2017
Carolyn (grace). VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing job my car looks GORGEOUS. Staff is all very friendly and helpful. Extremely pleased with the entire experience
4/25/2017
Michelle K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service! Thank you!!
4/25/2017
Gary G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was excellent and employees were friendly
4/6/2017
Oscar C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fantastic, professional, through
4/2/2017
Clay Willard. VERIFIED CUSTOMER
Vehicle Make : Mazda
10 out of 10!!!
4/1/2017
Douglas F. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything went great.
3/31/2017
Lisa P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nice communication from Ben. Nice that you could return my rental car to Enterprise. Car looks great, thanks.
3/25/2017
Jesse S. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service. Nice people!
3/19/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : GMC
The repair was completed on time and restored my vehicle to it's previous condition.
3/4/2017
Tanya S. VERIFIED CUSTOMER
Vehicle Make : Kia
Kadel's has always treated me and my cars very well. I love how you coordinate with my insurance and Enterprise car rental to make every as easy as possible for me. I would totally recommend you.
3/3/2017
Lauretta E. VERIFIED CUSTOMER
Vehicle Make : Toyota
First class treatment from start to finish.
2/9/2017
Donald D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your communications updates are superior.
1/28/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I particularly appreciated the customer-centric focus of the entire staff. They exhibit a culture of professionalism
12/24/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Sending letter
12/16/2016
Dao T. VERIFIED CUSTOMER
Vehicle Make : Honda
Ben Kitchell is an excellent customer service and best communication. We're very pleased about him.
Thank you Ben.