Awesome customer service, especially from Eric and the amazing young woman at the front desk. Thank you all for making it such a pleasant experience. The work you did looks great too. Thanks, Pam B
3/21/2018
Miranda G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service. Eric informed me every couple days on the progress of the car. Highly recommend him to anybody that needs bodywork done. Thank you very much.
3/19/2018
Kelly B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service and quick turnaround. My car looks amazing.
3/16/2018
Cindy B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The team did an exceptional job!! Thank you!
3/15/2018
Soheil M. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the time I made the appointment until I picked up my car, I was most pleasantly surprised. Every staff on the phone and on location were friendly, courteous and helpful. Eric my repair adviser had my car ready a day earlier than I was told originally, that is unheard of! I'm very happy I took my car to them for this collision repair and I would recommend them to my friends and family.
3/9/2018
Wunchau C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I feel very happy that the repair work was done very well and beyond what I could imagine. The newly painted color on the left vandalized panels matches perfectly to the original color on the other side of the undamaged panels. The personals, especially Tim, are very nice and professional. The repair work went very smoothly and ahead of the original schedule. The messages telling the progress of the repaired work are on timely basis and well received. I would say that Pacific Elite is really a first class body shop. Keep the good work.
3/9/2018
Laura F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Tim and James at the Mission Viejo location are great!!
3/5/2018
Allyssa R. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire Pacific Elite team was amazing! I felt that they were all very genuine and understanding, as well as caring and helpful. I am more than satisfied with the repairs that were done to my vehicle and the friendly service I received.
3/3/2018
Gary N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Staff is very professional. You made this experience very easy for us. Thank you.
3/1/2018
Eric K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent, thank you for exceeding my expectations
3/1/2018
Mary D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was treated very well and the results are great. Thanks to you all.
2/24/2018
Ashok /. VERIFIED CUSTOMER
Vehicle Make : Lexus
Than you
2/22/2018
Ken P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job by all????
2/20/2018
Ramin Z. VERIFIED CUSTOMER
Vehicle Make : Volvo
Should have known the part availability.
Told me the bumber comes painted. That info was incorrect
You had to paint it.
Minor work took more than 3 weeks.
Otherwise ok.
2/20/2018
James M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
From beginning to end the staff offered the best customer service I’ve ever experienced, bar none. In particular my coordinator Eric Munoz was exemplary. His attention to detail and daily text updates were very reassuring. Pacific Elite will be my choice in the future if I need these services again.
Thank you for a perfect job well done.
2/16/2018
Gina W. VERIFIED CUSTOMER
Vehicle Make : Volvo
I was shocked at how perfect my car looked looks now! What a friendly, wonderful staff!!
2/8/2018
Letitia K. VERIFIED CUSTOMER
Vehicle Make : Lexus
You can easily tell that Pacific Elite has a close connection to Lexus. They both provide courteous and professional service to the customer. Elena made all the administrative paperwork easy and hassle free. Eric was thorough and answered all my questions. We brought our Jeep for repair to Pacific Elite when we picked up the Lexus. We will definitely refer our friends to Pacific Elite. Thanks!
2/6/2018
Lynn F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was exceptionally professional. They provided me with detailed information about the repair and kept me informed through the entire job. My car was completed at the date and time specified. The quality of the work was outstanding. I would definitely recommend Pacific Elite.
1/31/2018
Emily G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you service and a job well done!!!
Great job Erik.
1/28/2018
Che P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair was done to original shape.
Well done to my satisfaction.