I asked for 2 items to be addressed since the car would be out of my possession. Gary said he would take care of them. But never offered any pricing. I was completely dissatisfied to pick up my var and neither item had been fixed, someone rolled the windows down after washing the car and there were stripes of what looked like coffee but likely dirt running down the side of the car. I had the highest hopes and I am completely dissatisfied. I plan contact lexus mission viejo and to take to yelp as this was completely unacceptable.
9/14/2016
Krishan K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric was great at helping me through the entire process. On top of that, South County Collision did a great job on my car and they did it very quickly and efficiently!
9/10/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job on my IS 250, Eric communicated well through the entire process, which I appreciated very much.
9/10/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Acura
Eric is the BEST! Kept me informed the entire way through and the car looked brand new when they finished!! Great experience!
9/9/2016
Teress W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you gary for helping us get our car repaired in a difficult situation! I have been hit while parked 2 times in the past couple of months!
9/9/2016
Erica B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very impressed with the service!!
9/5/2016
Annette M. VERIFIED CUSTOMER
Vehicle Make : Lexus
You offered quick service. Eric was very good explaining what needed to be done.
9/3/2016
Barbara M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was very pleased with the work done on my vehicle. It looks brand new. Eric Munoz gave excellent customer service.
9/3/2016
Troy M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Outstanding support from Gary Boukather and staff. Gary took charge of my claim, explained the process in detail and kept me up to date during the entire process. Everyone else involved was very friendly and helpful! Thanks for everything!!!
9/2/2016
Steven K. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was worried about repairs of body damage (caused by someone else) on my car which I have owned for only 6 months. Gary Boukather was very courteous and knowledgeable, explained everything both before and after repairs. I am completely satisfied.
9/1/2016
Margaret (peggy). VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional service; communication was above & beyond.
8/31/2016
Jesse James. VERIFIED CUSTOMER
Vehicle Make : Lexus
I couldn't ask for a better outcome. Brian dropped me off and picked me up from class while my front-end was getting modified and updated,also it didn't even take a full class period to complete my order. Fantastic crew and great work, I am very pleased with the way my car came out. All I can say is thank you so much for everything.
8/31/2016
Debora P. VERIFIED CUSTOMER
Vehicle Make : Lexus
There were communication problems between the insurance company and body shop. I feel that while most of the problem was on the side of the insurance company, it could've been handled better on the body shop side as well. The car looks very nice. I just picked it up today. But, from what I can tell they did a very nice job.
8/30/2016
Trish -. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fabulous job looks brand new! Love it,
8/26/2016
Rafael -. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric is an asset to your company
8/26/2016
Hoang N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good job .
8/25/2016
Horace R. VERIFIED CUSTOMER
Vehicle Make : Lexus
It took longer than I thought it would, but the results were excellent. Gary was very professional and kept us informed as to progress and required supplements.
8/20/2016
Roberta M. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great. I can't even see where the dent was.My car was returned better looking than when I left it. I appreciate the car wash. Thank you South County Collision.