Minor point. My front license plate was not reattached, which, according to the DMV, is illegal. I'm wondering why -- at least a communication: "Would you like us to drill holes in your front bumper to attach your license plate because it is the law?" You gave me a new Lexus plate holder which was placed with my plate in the back of my car.
Other than this point, the repair work was beautiful -- no complaints.
7/10/2017
Wendy G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair is perfect and I like receiving the updates on the status and timeframe. Highly recommend
7/8/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ken was very caring,courteous, & informative. We were given frequent updates'.
7/6/2017
Cecil S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent!
7/1/2017
Don S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Let the professionals do their job. You will be satisfied with the results.
6/30/2017
Erika W. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was a pleasure working with Pacific Elite and Ken. He did a a great job working with the insurance company so I didn't have to and made sure my RX was properly repaired from the accident. It was repaired with precision and was returned to me in perfect condition, inside and out. Thanks Ken and thanks to all at Pacific Elite for a a job well done!
6/29/2017
Melanie N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric Munoz was friendly, professional, and competent. He explained everything very clearly and made us feel like we were in good hands. He always returned our calls immediately. Our car looks great! The work done and paint job is better then any body work we've had done before. We were very impressed with the customer service! I wish there were more businesses that were operated like this one!!!
6/28/2017
Mamdouh A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric was responsible for my car repair and he did a great job
6/27/2017
Ian H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Enjoyed working with Ken. My car turned out great
6/24/2017
Shanna M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service, friendly, professional
6/22/2017
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Efficient with phenomenal customer service! An absolutely fabulous experience!
6/21/2017
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Not everything was fixed but Eric was a great help and hopefully everything will be fixed correctly soon
6/21/2017
Brian G. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent job Eric! Great experience with your company. Thanks for keeping me updated and in the loop regarding my repair. Definately will recommend your company!
6/18/2017
Brian L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric Munoz was a fantastic customer service rep. He kept in touch and was very knowledgeable and personable. When I when to pick up the car I noticed a very hard to see crease where it was fixed. I looked over the car many times with Eric and all look perfect. It was only when I was about to take climb into the car something my eye. I pointed it out to Eric and he said he'd take care of it immediately. I could tell he was visibly upset personally that it wasn't perfect. But he did the right th BG and the company paid the fee for extra days of my rental car while they fixed it. That's customer service because I know they'll do the right thing. Kudos to Eric.
6/17/2017
John E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Easy to work with, quality repair, done when promised.
6/17/2017
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks great!! Got the car back as promised
6/16/2017
Jaqueline O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric did an amazing job. He was so involved
With our insurance company and let us
Know the progress by email so we could be
Informed of the progress of our repair.
We were extremely pleased with all his help.
6/16/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional, Helpful & Easy to work with . As Experiences Go , This was Painless.
6/14/2017
Jennifer F. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am a returning Customer due to the fact that the first time I had to bring a vehicle in for repairs; Eric was extremely helpful, Knowledgeable, Experienced and really cared about taking care of my needs. I knew my vehicle was in good hands and definitely trusted him. Since then; I've always taken my vehicles here and as long as I know Eric is there to greet me with his smile and friendly face, I will continue to do so! I was also very pleased with the updates that I received on the progress of my vehicle's repairs. It was completed on time and repairs look great. Thank you once again and a huge thank you to Eric!
6/12/2017
Jeff V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric did a great job of keeping me informed and when i picked up my car the work was done very well.