Was agreed I got a replacement license plate bracket which I never received. the repainted part matches paint fade instead of actual OEM color of the car. Bumper protrudes on side that was impacted after the repair was done.
I wish I was notified and given the choice to decide what color to paint my bumper instead of them just making my car go from red to pink and trying to make it look natural since I plan on repainting the main portion of my car
4/21/2015
Jeff G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I haven't picked up my car yet and I was Wanting additional service but it was to expensive
4/19/2015
Kwong Brothers. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent and prompt service to my complete satisfaction. High standard of customer service too. My sincere thanks. Adelina
4/17/2015
Chris B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and really responsive and helpful staff. Thanks!
4/17/2015
Saundra B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My representative Ricky was very responsive and easy to reach when I had a question. I believe he did the best he could to have my car put back the it was before the accident.! Rebecca was also responsive when I telephoned.
4/16/2015
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication throughout the repair process. When I came to pick up my car after it was repaired I was in and out on 5 minutes.
4/16/2015
Tadashi I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Actually there was one thing that was not 100%. A strip of blue tape probably used to protect the glass being installed was left behind and not removed. Now there is a small piece of this tape visible from the rear.
4/16/2015
Naomi M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service!
4/14/2015
Barrett B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly staff! Thank you for great communication, speedy service and going above and beyond to try to coordinate recall work during repair appointment.
4/14/2015
I VERIFIED CUSTOMER
Vehicle Make : GMC
Nice quality job done on the needed repairs.
4/11/2015
Nadiyah H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received bad customer service, did not receive the phone calls promised to let me know the progress on my car and when I called they could not find the person working on my car. When I did speak to him he said he'd call back in 5minutes after over 2hours I called but he was unable to come to the phone. I was told the car was ready about 11am but it was not when I arrived at the dealership. It was dirty, still had buffer cream on it, they broke my mirror and did not send my car to service for the oil change I requested. I arrived at Toyota at 11:45am and did not leave until 5pm. This was a horrible experience.
4/11/2015
Mark T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for timely delivery of repaired Camry
4/9/2015
Lawanda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done
4/9/2015
Vanessa G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I want to thank you guys for all your hard work I appreciate it Alot
4/7/2015
Judith B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I left 3 rolls of quarters in glove compartment along with other misc. change. The quarters were gone, the change was there. ( my fault). But yoy might want to check your employees honesty. Otherwise theses ice was exceptional.
4/3/2015
Sister Deborah. VERIFIED CUSTOMER
Vehicle Make : Toyota
West took care of the repIrs. He was excellent! I was very gracious and made sure I knew what was happening at short intervals. You have a very special employee in him
4/2/2015
Harlon M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Justin King and Ricky Whorley were most responsive and kept me informed on my vehicle's repair status. Repairs and body work was excellent. I am most pleased. Thanks guys for a job well done!!!!
4/1/2015
Ruth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had a very pleasant experience with your team while working with the collision department. I truly appreciate all the hard work and great folks. It definitely made a great impression on me.
3/30/2015
Edith M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was very disappointed, I had to leave my vehicle and wait another day. My repair was not completed correctly.
3/27/2015
James And. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although time for repair was estimated to be one week. It was actually one week! Good service.