Well since you ask . Here it is everything from day one was great the job got finished a day early . The problem at check out was your cashiers or delivery people could not find the paper work . No one took the time to walk out to the vehicle to go over the repair as a matter of fact I had to go find the truck . Also and this is just an observation . When there is a customer that is not happy they should be taken to see a manager not told that the manager can't be found . This was a lady there today that was not happy and walked out . Needless to say I'd like to hear her response to this survey . Improvement on delivery procedure is badly needed . Also someone needs to do quality control inspection of final work there was a screw left out of inner fender panel stickers were left on mud flap and gender panel . I fixed these this is minor for me I have come to expect this others may not and this makes for a repeat trip and additional paperwork and unhappy customers . Hey you ask ! Small things can make all the difference . Hope these comments help improve your delivery process .
5/26/2016
Zari S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Car looks good. Nathan Hansen my advisor was very professional.
Someone else' paperwork made to sign upon picking up my car, have reported that to Nathan and will mail it back to you.
5/26/2016
Cheryl G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Miguel (in the body shop was awesome. When things didn't go as planned due to internal difficulties he was totally honest and up front. The car was returned to me clean and shiny and that made my day. Thank you!
5/24/2016
Oscar C. VERIFIED CUSTOMER
Vehicle Make : Buick
Unprofessional quality control!
5/23/2016
Margaret M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work all the way around.
5/21/2016
Adam A. VERIFIED CUSTOMER
Vehicle Make : BMW
Floor of the car behind the drivers seat is soaking wet. Almost looks like the car was flooded or left with window open in the rain or ran through a car wash with window open
Please call me at ****-****-xxxx asap
5/18/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you so much for going the extra mile to not only do a first class job but then, to detail my car out to a "new car" look. This was a great experience.
5/18/2016
Donna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
It couldn't have been easier...my second repair in 8 months..extremely satisfied with both...
I take my car to your service department for maintenance & Mike Lester takes very good care of me..
5/17/2016
Tracey R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Noone met with me the day I brought my car in. I was told to fill out the form and give the keys. I had no clue how long it would take or anything. But I did see other customers being talked to. So no sure what the process is. Work done was good.
5/15/2016
Donald I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Job went well and the communications were the best.
5/14/2016
Jaime A. VERIFIED CUSTOMER
Vehicle Make : Scion
Great service from all the people involved in the claim procedure !!!
THANKS YOU ALL!!!
5/11/2016
Tawfiq A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks for your help
5/8/2016
Charlie T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service and greatjob
5/7/2016
Ruslan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quick repair with good quality!
5/7/2016
Leslie W. VERIFIED CUSTOMER
Vehicle Make : Nissan
My license place was damaged by collision department and was not replaced.
5/6/2016
Pradheebaa S. VERIFIED CUSTOMER
Vehicle Make : Toyota
good
5/5/2016
Jinyun C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Thank you!
5/1/2016
**** A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service
Good communication
5/1/2016
George G. VERIFIED CUSTOMER
Vehicle Make : Toyota
My fog lights do not work
4/30/2016
Gary K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You kept me informed as to progress and
Met the completion timeline. Repair quality
Is great. I'll continue to recommend Don McGill
Toyota.