Thank you for excellent service!! Everyone was so kind and made this super easy!
6/23/2016
Sally D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bumper isn't even and there is water trapped under the clear coat on the hood. I'll be back tomorrow.
6/23/2016
Janet H. VERIFIED CUSTOMER
Vehicle Make : Honda
I truly appreciated my adjuster's (Nathan) attention to the progress of my car, and I was very pleased with the repair of my car by Ulysses. Good experience during a "not so good" fender bender! Both guys were conscientious.
6/22/2016
William B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jack for raising the car and its associated cardboard cover had not been re-placed into its proper place in the trunk. Other than that it was a good experience and the repairs were completed within the estimated time frame
6/21/2016
Allyson G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice customer service. Thank you!
6/17/2016
Eliana R. VERIFIED CUSTOMER
Vehicle Make : Kia
The all geico and toyota team were nice and helpful. However I do want to comment about Lee at the front desk, he was a bit very rude and during the time I was there I noticed he was also not nice with his coworkers. We customers are always watching.
6/15/2016
Delisa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication if any at all!
6/14/2016
Genie N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job.
6/14/2016
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
My adjuster Nathan was great. He made the process run smoothly. Thank you again. I have no complaints.
6/14/2016
Kim-thoa T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service!!!
6/9/2016
Wataru F. VERIFIED CUSTOMER
Vehicle Make : Toyota
High quality and short time repairs are awesome.
6/8/2016
Phyllis R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My original estimate was 3 days and turned into a 2 week process. Communication was extremely poor as well. No one could ever give me a thorough explanation of the status of my car. I was extremely disappointed and dissatisfied with the service I received from Don McGill Toyota.
6/7/2016
Maher B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The job on my car was not completed as promised, it took an extra almost 3 weeks which is costed me an extra $200.000 in car rental, the car was missing small part in the front bumper and when I asked about it, I was told that part was missing when I brought the car and they will try to get Allatate to approve that part , it has been almost 2 weeks since then and have not heard anything about it, I went to the dealership and bought the piece which cost only $17.00
I think Don magill should have replace that part as a courted for keeping my car way longer than expected and cost me an extra $200.00 in car rental
6/4/2016
Suzanne T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Manager was not friendly towards myself or his staff.
6/4/2016
Irene D. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a long 3 weeks but job well done!
6/3/2016
Rebeca N. VERIFIED CUSTOMER
Vehicle Make : Honda
Ralfi and Marcus are the best!!!!
6/1/2016
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Came to pick up my vehicle which was stated to be ready to go. Upon arrival I did my walk through to look over the vehicle and the fog light was left unplugged so it wasn't working. Yeah it's something small but for a big corporation like Toyota you can't make mistakes like that you never know next time it might be the drain plug for the oil pan.
5/31/2016
Per Aae. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The QC process dragged out the return by 2 business days. While quality is imperative, so is customer information and it was not communicated why the scheduled return (informed so on the original day of return) slipped. Suggest the person making the QC decision also is the one informing the client so misunderstanding s are avoided.
5/31/2016
Gary R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have only driven it a short time since getting it back but so far so good and the experience was smooth. Great staff and most helpful to have USAA Ignacio
on their team.
Gary R
5/28/2016
Jacqueline D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I appreciate the fluid communication the staff gave. My Adjuster did not do that.