Edward was great; however, after I picked up the jeep after two weeks, the wheel almost fell off while driving down the freeway and I had to pull over. He had to send a tow truck to pick me up and go straight back to the dealership. The mechanic said that one of the bolts was loose.
That's a pretty scary mistake, considering I could've had an accident and someone could've been seriously injured or killed.
10/31/2014
Irene R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My van looked like it just came off the showroom! I had excellent service from the beginning. It was completed before the due date! Edward, is the best! Thanks for taking care of me! My late husband always said River Oaks will always do good work & trust in them, Irene!
10/29/2014
Tina K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service, great work
10/25/2014
Roxanne M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Edward and his team did a great job! Very pleased and satisfied!! Thank you!!
10/22/2014
Jacklynn C. VERIFIED CUSTOMER
Vehicle Make : Jeep
I cannot thank the staff enough at River Oaks Chrysler Jeep for taking care of my Grand Cherokee after a recent accident. I could have chosen numerous other shops for the repairs, but I love my Jeep and wanted an experienced and reputable company to do the work. I initially chose River Oaks for it's convenient location as well as being a Jeep dealership then found out very quickly that I'd made the right choice due to the outstanding level of customer service I received from my River Oaks representative, Edward Carmack. From the moment I spoke with Edward, he put my mind at ease that he and the staff at River Oaks were going to take care of my Jeep in a proficient and timely manner. From getting the body work done, the warranty work I requested, replacing a turn signal bulb, and to the daily text updates I received on the status of my Jeep, I picked up my beautifully repaired and beautifully cleaned Jeep when promised and with all repairs completed. Many thanks and appreciation to Edward and everyone involved in taking care of my Jeep. My Jeep looks fabulous and I'm a very happy River Oaks Chrysler Jeep customer!
10/19/2014
John B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I feel great about how my case was handled and the repairs! I am especially grateful for Ed Carmack , he is extremely dependable and immediately upon meeting with him made me feel much more at ease in a stressful situation !
10/13/2014
Nicole R. VERIFIED CUSTOMER
Vehicle Make : Jeep
The process went very smoothly and I was kept informed the whole time my car was being repaired.
10/6/2014
Gloria S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional. Very satisfied.
9/26/2014
Michelle N. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work, excellent service
9/26/2014
Ruth H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great customer service and I love the updates via text!
9/12/2014
Linda H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
My car looks brand new, can't tell there was ever body damage and it was finished ahead if schedule.
Thanks
9/12/2014
Daryl B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Edward was amazing
9/5/2014
Juergen K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
well actually the repair was done to our chrysler
pac. never the less still satisfied , yes very pleased with the help i received with all involved.
thanks , j.a.kromer
8/28/2014
Brandy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Edward was very nice and very helpful!
8/24/2014
Michael L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Edward Carmack was excellent as far as professionalism and getting the job done...I was amazed how quickly I got my car back...pure EXCELLENCE!
8/22/2014
Jim N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The body shop manager greeted me when I arrived and JD handled the paperwork for me. JD called at every step in the process to let me know how it was going. I was satisfied with the work done.
8/16/2014
Graham C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Late and over budget
8/15/2014
Greg R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Oscar went above and beyond to make sure we got out car back in great shape. You have a wonderful staff in the body shop and I am happy to do business with you.
8/8/2014
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job guys @ River Oaks Chysler/Jeep ! I actually had to refrain from hugging the gentleman that brought my Dodge out! Seriously....well done !
Michelle : )
8/7/2014
Henry T. VERIFIED CUSTOMER
Vehicle Make : Ford
Nobody wasted my time and that's about all it takes to make me happy