AJ was incredibly helpful and I believe that he was truly concerned with customer satisfaction.
7/28/2017
Julie L. VERIFIED CUSTOMER
Vehicle Make : Ford
We had an excellent experience and JD was a huge help during our repair process.
7/27/2017
Mariela P. VERIFIED CUSTOMER
Vehicle Make : Jeep
JD has exceptional customer service! He worked with my schedule and everything to make sure my car got fixed. I am beyond pleased with my experience.
7/25/2017
Bonnie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, efficient and professional. My car was ready a day early and looks great.
7/21/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Dodge
JD was very helpful, polite, and informative - he made the repair process incredibly easy.
7/15/2017
Jaclyn U. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
JD provided outstanding customer service and he went beyond my needs. Thanks to JD it was a stress process and he kept me in the loop in every step of the way. I'm extremely satisfied with everything thanks to him.
7/12/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Efrain Medellin was great. But current problems not present when car dropped off.
****) air leak on passenger window - squeal when driving over 40 MPH. I reset the door gasket - didn't help.
2) remote keyless entry no longer working. Not fob battery issue.
3) when spare put in the back, must have been manually closed, because hatch no longer opens completely
4) need solvent to remove some paint on interior.
Car looks great - drives well. Efrain caught several problems missed by technicians including broken transmission mount.. The above listed items are items that I didn't recognize immediately - car unlocked, I didn't open the hatch since it was not damaged, and because I was headed back to work, I did not carefully look at interior.
Most important issues are the first two - the latter two are inconveniences only
6/22/2017
Akeevia J. VERIFIED CUSTOMER
Vehicle Make : Kia
JD is awesome! I'm happy with the repairs, and my car was done in a timely manner!
6/20/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Jeep
AJ is a great person and very good at his job. Our Jeep turned out great after the repair and it was done much more rapidly than we expected.
6/18/2017
Helen B. VERIFIED CUSTOMER
Vehicle Make : Honda
JD communicated well along the entire process and was professional and friendly. When something unplanned happened he proactively went to management in an effort to mitigate the adverse affect on me.
And after I drove off and heard a noise., he waited until I returned to the shop to check it out himself. And he found the noise and resolved he issue.
His colleagues were nice too.
6/17/2017
Michael W. VERIFIED CUSTOMER
Vehicle Make : Jeep
First off I'd like to acknowledge JD for his professionalism and his hard work in always keeping me informed with all the details about my Jeep. I really did appreciate how much he showed his concern and his eagerness to answer all of my questions. It was such a pleasure to deal with someone who genuinely shows he cares and enjoys helping others. He was so helpful and explained how the whole process works. JD went above and beyond my expectations, is an exemplary worker and a huge asset to River Oaks Jeep. Thank you JD!
6/16/2017
Terry D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I've never been treated with more professional and personable service. The repair work was excellent.
6/14/2017
Billy R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Satisfied beyond description !!!!!!!Misa put the icing on the cake in driving me to the Body Shop...The Body Shop crew is by far the best that I have ever experienced!!!!!.....Billy R
6/10/2017
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Honda
The body work was well done and the car was washed and clean as a whistle when I picked it up-a day ahead of schedule!
Efrain was beyond committed to customer service and made the entire experience a genuine pleasure!His ongoing follow up, friendliness and professionalism was greatly appreciated.
6/2/2017
Klaudia S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service, and great customer service , especially the Body Shop serviceman AJ. I also really appreciated that my car was washed and the leather inside conditioned. Thank you so much!
5/27/2017
Jon L. VERIFIED CUSTOMER
Vehicle Make : Jeep
JD was a great service advisor, even though getting your car repaired after an accident is a fun experience he navigated me through the process smoothly and professionaly, Thank you!
5/27/2017
Brandon L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
gREAT EXPERIENCE
5/26/2017
Alice R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Excellent service and great customer service from AJ and**** . Both very professional and helpful.
5/26/2017
Felipe V. VERIFIED CUSTOMER
Vehicle Make : Kia
Your team goes above and beyond with customer service. AJ is the rep who assisted me in the end, great attitude and very helpful.