Staff was incredibly friendly made sure we were taken care of and the car was ready fairly quickly! Thank you so much!!
9/11/2019
RICHARD S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
As always a job well done. Chris done an outstanding job of keeping me informed on the progress of the needed repairs. When I picked up my car today it was going home with a new car all over again
9/7/2019
Cassondra L. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Chris Ortega is the best.
9/7/2019
CRAIG W. VERIFIED CUSTOMER
Vehicle Make : KIA
Chris was great to work with throughout the process, and the car was finished ahead of schedule, so no complaints. Thanks!
9/5/2019
CEVDET B. VERIFIED CUSTOMER
Vehicle Make : FORD
Roger was the best so glad power ford referred me to you. the two ladies up front were great. I realize it's not your firm but the manager at enterprise was great an a good compliment to your organization
8/28/2019
MARK S. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
My passenger side mirror housing at the body of my Corvette Convertible was broken by one of you shop personnel. I have videos of it and it only very temporarily useful. I’m so terribly disappointed. I have spoken to Andrew Moran who assured me it would be replaced. I will be following up and I hope someone contacts me. I don’t think this is the type of thing that is normal here but I think Sean or Jim Guthrie will be contacted if satisfaction isn’t reached within the next week. ????
8/28/2019
JILL H. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Had to wait over an hour for car to be finished. Was told there were problems with air conditioner. Driving home and air cond. wasn't working and my temperature gauge flashing....engine may be overheating!!! Need to come back ASAP. Disappointed and very nervous about driving car now with potential for engine overheating. Plus it's really hot outside so very uncomfortable with no air. None of this was a problem when I brought the car in.
Service people were nice enough, but I felt maybe they were rushing so they could complete the work and collect fees. JILL H
8/24/2019
JAMES L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I am very impressed with the quality of work you do. This is the second time you have worked on my truck. I'm impressed.
This time was a different experience. It's been a nightmare with my insurance, or is it Lyft's insurance, or the other guys insurance. Still not sure what's going on there. In the last week I have felt more and more out of the picture. I got texts keeping me updated on the progress and the text I got from you 4 days ago said it was ready and I would be contacted to arrange a time to pick it up. Found out you did try and call but my mailbox was full. I didn't know that. Before I knew it the Fri was here and I still hadn't heard from anyone. I made 3calls starting this morning and through late this afternoon before I got a response. Found out I could have come in any time to pick it up and it's been ready for 4 days. What I was upset about is why, when you could not contact me by phone, didn't you try to contact me by text, like you always do, or by email? It would have saved me $120.00 in rental car fees.
8/24/2019
Adriana S. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
I was very pleased with the experience I had this time at car Crafters. Your stuff is amazing and truly go above and beyond to satisfy customers thank you
8/24/2019
JANET E. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Exceptional customer service! Love you going the extra mile and sending me text updates on the progress of the repair. Truly impressed! Everyone was very kind and attentive and just a great experience overall. Plus my car looked great!!
8/24/2019
VINCE C. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Job well done, great team!
8/24/2019
Cheryl B. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
I was surprised at how beautiful the work looked. Just like it had just come out of the factory. I am extremely pleased with the work done by Car Crafters. Devin.
8/24/2019
STEPHAN K. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Service manager was competent & polite & kept me informed. I would recommend Carcrafters
8/23/2019
RICHARD C. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Roger ****, and Victoria did a great job! And particularly the guys who repaired my car; excellent result.
8/21/2019
Arvis V. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Trunk was not aligned
8/16/2019
NORMAN D. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Hey. ..GREAT JOB! BUT HOPE I DON'T SEE YOU GUY'S FOR AWHILE! !
8/16/2019
Robert S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Repair excellent. Nationwide Insurance provision of rental car a total nightmare.
8/15/2019
SONDRA G. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great job!!! Great customer service!!!! Thank you so much!!!
8/10/2019
ROBERT F. VERIFIED CUSTOMER
Vehicle Make : HONDA
I particularly liked the updates sent by text
8/8/2019
JOHN K. VERIFIED CUSTOMER
Vehicle Make : HONDA
They forgot to book the appointment to check in, but got the car back quickly anyway.