Job well done. Job was finished ahead of the due time. Very professional but friendly personnel.
11/30/2018
Gabriel G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job and we liked the quick turnaround.
11/23/2018
Wesley A. VERIFIED CUSTOMER
Vehicle Make : Buick
The repair was done as good as new.
11/13/2018
Camilo P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service by Carlos. Very attentive and professional.
11/10/2018
Sheila Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
Exceptional treatment
11/7/2018
Ana G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great customer service, very impressed by the service provided.
11/5/2018
Mark W. VERIFIED CUSTOMER
Vehicle Make : Subaru
I felt very secure taking my car to ****. The staff was very helpful with all my concerns. I could not be any happier with the Collision Claim Specialist, Mr. Leo Torres. Leo was very knowledgeable with what he does which made me comfortable in making the right choice with going with ****. Not only was I informed daily about the progress of the repairs, Leo personally called me several times telling me the progress. Nobody ever did that for me. Then when I picked up my car which looks great, I didn't even have to return the rental car because Leo took care of that for me too since it would have been a little more difficult for me since I am dealing with a rare pulmonary disease. I want to thank Leo, the staff and the **** Auto Group for the service I was provided. Since I live very close, I found a great place to go if I have any problems in the future. Thank you ****.
10/25/2018
Adita L. VERIFIED CUSTOMER
Vehicle Make : Toyota
All went well!!
Great service
10/23/2018
Guadalupe C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for great customer service. Everything that was said that was going to be done to my car was done and it looks great. Job well done.
10/20/2018
Guadalupe D. VERIFIED CUSTOMER
Vehicle Make : Nissan
First of all, my car was "ready" for pickup on 10/16/18 but I was never notified. It was Enterprise who called me in the afternoon on 10/17/18 to tell me my rental was past due. I then called **** Ford immediately only to be told, "Oh, sorry, sir. Yes, your car is ready. We were meaning to call you." I picked up my vehicle but the A/C is not working. The hood of the car has trouble opening. The car has a jerky drive feel to it. According to the report, my car was returned with all these details fine, but that is not the case.
10/18/2018
Dorothy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Coutrteous, friendly service. Great communication.
10/5/2018
Maria G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
He was very helpful, he answered my questions with full detail. He made the process stress free.
10/3/2018
Kendra S. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a good experience. Everyone was professional and everything was completed as explained. Thank you for the assistance and great work.
9/26/2018
Sergio D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Excelente trabajo realizado al auto y un trato personalizado de todas las personas que laboran en **** Ford.
9/26/2018
Hector V. VERIFIED CUSTOMER
Vehicle Make : Toyota
From start to finish,everything handled in timely,professional manner.
9/26/2018
Vanessa M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Leo has great customer service skills, he kept me up to date with all the changes. Great service!
9/22/2018
Antonio C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am satisfied. The gentlemen who attended me were very courteous and went over the procedures carefully with me. The cleaning of my car was also a very welcomed detail. Thank you!
9/19/2018
Cristina C. VERIFIED CUSTOMER
Vehicle Make : Ford
It looked to me that they just wanted to get it over with, Get the work done and send me home, I told Mr Carlos **** if he wasn’t going to walk me through the repairs they did, i got the feeling that he didn’t want to, cause right away I saw that the job they did was not to my satisfaction, I saw also Conrad Ortega & the GEICO representative but he never came to say that it was ready or anything, to my understanding they both should walk me through it and they did not. Mr **** told me to bring it back any day to get it fixed that it would take 10 minutes to fix it which I doubt it. The right side bumper is still hanging down a little and the left tire is 3 ****/2 inches from the inside wall & the left tire is 3 inches from the inside wall they both need to be the same @ 3 ****/2 inches, I hope it gets fixed if not I’m going to have to call GEICO to get my money back also I told the lady that charged me that I wanted to see my truck but she said that she would continue with the paper work that Mr **** was coming, NEEDS TO GET FIXED, Thanks Ismael Calvillo not A HAPPY CUSTOMER @ the MOMENT???