The estimation process and scheduling for repairs were done at the same appointment and handled efficiently. The repairs were completed in a timely manner. Workmanship looks great. I do wonder about some trim parts, though, as they look a bit different than I recall as original, particularly the rear roof "spoiler" and rear window trim.
12/30/2022
Ellen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you.
12/4/2022
Aaron D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was pleased with the actual repair work on my jeep. However, the customer service and communication was very poor. We were not provided with updates on the repairs and we needed to call to receive the updates. It would have been very helpful to receive texts once a week to give us updates on repairs. Also, several times when we called, we were given a date that the repairs would be done. When we called (we were not notified by them) on the day it was supposed to be finished, we were told that repairs were not complete and the pick up date was pushed back. This was very frustrating and I feel that they should have contacted us when the finish dates changed.
11/28/2022
Jean R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am very pleased with your professionalism and the quality of the repairs to my car. The staff made it a very easy process. Whoever vacuumed and tidied up the interior of the car, it was very much appreciated. May you and the staff at York Collision Center have a blessed Thanksgiving. Jeanie RIce
11/17/2022
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
Had car for 2 months. Everyone I called got a different answer on the cost. The cost to fix this was over $12000 should have been totaled
11/13/2022
Rosalyn S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The absolute worst body shop I had come in contact with.
It took an assumed professional body shop 45 days to declare my vehicle as a total loss.
Every time I called your shop I was advised we're waiting on parts.
I took me one look at the vehicle and knew I it was a Loss.
It cost me an extra $600 dollars to rent a vehicle to go back and forth to work.
When a decision was needed much quicker.
I will never refer York Collision to anyone.
11/12/2022
Kathy L. VERIFIED CUSTOMER
Vehicle Make : Honda
York Collision did an excellent job repairing my car after I got rear-ended. They worked with the insurance company for settlement so that I wasn’t left holding the bag. Job well done!
11/12/2022
Charlene H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Truly a pleasure to work w you.
11/9/2022
Abby N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Good experience. They had good communication the whole time and they were very pleasant to work with.
10/26/2022
Steven G. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had to take it back to make it right!
10/17/2022
Drake G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The first time I came to pick up my vehicle, the car was poorly done, there was no quality control and I would have been embarrassed to hand off the vehicle to a customer. The bumper and fender flare were visibly not fitting correctly and I noticed it from over ten feet away, the gaps were evident and the response I received when I addressed it and refused to take the car, was that the aftermarket bumper did not fit correctly which was not a valid response for a collision repair center. York Collision did make things right and the work looks to be completed nicely now, but the first experience was really disappointing.
10/13/2022
Katoriae B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really appreciate the professionalism of the team. I was updated every step of the way and my car turned out great. The icing on the cake was that they cleaned out the inside of my car. That was truly unexpected. I recently had a baby and opened a second brick and mortar business so my time had been really tight, cleaning out the car had not been on the top of the priority list. That was a priceless addition to the service. Thank you.
9/23/2022
Brian Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took a long time to get an estimate and finally repaired, but job well done
9/22/2022
Joyce C. VERIFIED CUSTOMER
Vehicle Make : Kia
My door was not fixed completely. I showed it to a guy and he told me that he would have to send something to my insurance to have it fixed correctly. I contacted my insurance right after I talk to him. I am still waiting for your guy to contact my insurance. It’s has been a couple of weeks now. If this is not going to be taken care of by you all please let me know so that I can let my insurance company know.
9/16/2022
Carolyn E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car looks great
9/10/2022
Donna R. VERIFIED CUSTOMER
Vehicle Make : Kia
My car looked brand new when I picked it up and everyone was great that we spoke with. Thank you again!!
9/10/2022
Harold H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything seems great. The only thing that I have noticed is that there may be a very slight variation in the paint color which I understand. I am just wondering if it will be more noticeable later on or if any slight color difference will disappear as the paint ages.
9/9/2022
Lori R. VERIFIED CUSTOMER
Vehicle Make : GMC
Pleasant, Professional and Great Service.
9/9/2022
Teresa R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your staff is awesome!! Very friendly & very helpful!!!!