Abra Auto Body Repair of America - Rapid City

Looks like it never happened. Thanks! Job well done, as always.

The repair work was excellent. However, the customer service that I received was less than pleasing. While someone else's insurance was paying for the work done, I would have been nice to be treated as the primary customer. I had a out of town funeral trip come up for the week my car was due to be repaired. My drop off day was not affected by the trip but I called to see how long the repair was going to take to see if my one day trip would fit into the repair time. Robert Selting would not give me the timeframe but wanted to move it since he felt the the paying insurance company would not want the rental car sitting at the airport while I was gone. I agreed to move the drop off date back over a week and asked if I needed to reschedule the rental car since he was the one that set it up originally. He stated that he would take car of contacting the rental company. He did not and in the midst of trying to wrap up work in the office before leaving town I received a call from the rental company wondering whether I still needed the car that day. When picking up the car after repairs, Robert sat at his desk while the receptionist had me sign the warranty paperwork, handed me my key and paperwork, and said "Thank you." Previous experiences on car repairs I have at least had someone go over the work that was done while looking over the car. If that is ABRA's policy to not do that then it will not earn any future business nor the recommendations that brought me to ABRA in the first place. The person that owns the vehicle, regardless of who is paying is your customer! Since Robert Selting appears to believe that the insurance company is his customer, I will be sure to share with USAA my experience with ABRA.

Ken is an awesome manager. You guys rock!

Awesome job! Excellent customer service

Very nice job, super satisfied!!!

I was kept up to date in the progress of the repairs and that was greatly appreciated. My car looks great. Thanks for doing such a good job!

Rob had excellent customer service and follow up with the whole process. Very organized and efficient.

Great company

I have been totally satisfied and happy with the service I received from Abra you all are very efficient fast and did a fantastic job on my bumperthank you all very much

The service was amazing from the front door to the back door. I will trust Abra with all my repairs in the future. Except,hopefully there won't be any needed;-)

These guys are top notch guys. Easy to talk to and always helpful in every way possible. I've been bringing our vehicles there for the four years. Window repairs and hail damaged vehicles. They get us taken care of and it's always a joy working with these fellas. Rob has been working with us on this last one and it's been a great experience. Thanks so much for takening pride in your work, it shows. Kim F

Very very satasfied

The ABBRA team did an outstanding job with the repair of my vehicle. I really liked the text messages that I received almost daily. I also like how I was personally called and given an update.

Quality of work was excellent, customer service was very good. Especially appreciated the daily email updates. Very satisfied overall.

I was very pleased and impressed with the speed and quality of the job!!

Thank you so much for taking care of my car. She is more beautiful now than before. I appreciate it. Tens all across the board. I would definitely recommend you guys. Thanks again, Very satisfied customer.

Terrific service and customer care from everyone. jp

Have your people call me. Too long to explain in the form of a text!!

Car looks absolutely great and finished in great time.

I couldn't be happier with the customer service Rob Selting provided me. He worked hard to get my vehicle done Within a time constraint I was dealing with. He was helpful and diligent in meeting my needs. In addition, the work done on my vehicle is exceptional. Thank you very much!!