Very friendly staff. They made my repair experience as easy as it could be and fixed my car very quickly.
2/11/2017
Mark P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Our car wasn't completely repaired, scratches on the door from the accident were ignored, I am very disipointed. Mark P
2/8/2017
Matthew W. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looks good after the repairs. I don't see any issues with the workmanship. The repair was finished in good time, and even before other places had quoted me as start dates. You guys worked with my insurance directly, so that was another thing I appreciate being off my plate.
The only thing I would have for an improvement is more concrete updates in text messages, such as estimated date of completion or any issues that come up. At one point I was told 'We are nearing completion'. A couple of days later I called to see how things were looking and was told a part was on back order, which could have been conveyed in the status text.
Overall I'm very happy with the repair. Thanks for your service!
2/8/2017
Judy B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Friendly helpful staff
2/1/2017
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for the incredible service! Your staff are professional, friendly and always helpful. Eddy is the best -- he went above and beyond to ensure my satisfaction! I love Abra in Rochester!
1/19/2017
Yoshikuni M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The damages were repaired completely. I am very satisfied with their work.
1/19/2017
Mark E. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent service!
1/18/2017
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job fellas
1/18/2017
Margaret L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your text messages are wrong. The one at 7:00 this morning led me to believe my vehicle was ready for pick up. I drove over to get it and it isn't done. So, the text I got after that thanking me (thinking I'd picked it up) wasn't accurate, nor is this one (for after pick up survey). The communication was almost nonexistent or wrong.
1/1/2017
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our car looked great and repairs were made within the time frame we needed.
12/31/2016
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was helpful and very pleasant. I will sing your
12/22/2016
Herbert R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job and pleasant staff.
12/22/2016
Ben C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very quick and good work!
12/17/2016
Donald A. VERIFIED CUSTOMER
Vehicle Make : Ford
On schedule, friendly, great job
12/2/2016
Diane W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience! Everyone was professional and repair work was timely. I would go back to Abra in the future and recommend them to others.
11/16/2016
Sarah S. VERIFIED CUSTOMER
Vehicle Make : GMC
Fast and friendly service
11/5/2016
Mark G. VERIFIED CUSTOMER
Vehicle Make : Honda
You did a good job of keeping us updated
11/1/2016
Hannah P. VERIFIED CUSTOMER
Vehicle Make : BMW
The detail of communication was excellent. The quality of work was exceptional, beyond expectation! Very professional in every way.
10/21/2016
Diane K. VERIFIED CUSTOMER
Vehicle Make : Honda
Eddie was very professional and the service staff did a great job on my car .