When I got my vehicle, there were still damages that were not addresses. The fender that was replaced already had paint chipping off of it. The pilar that should have been replaced, touch up paint was put on after I addressed it. I was at the auto shop for 45-60 minutes while the pilar was cheaply fixed. The interior was very upsetting. When I got into the car, there was an inch of dust. I know I did not leave that car that dirty. Also, a tire was replaced. I had to pay a betterment cost which I was never aware of. After pricing that tire, I found that same tire for $140-150. The shop bought the same tire from a tire shop that had to special order it for $177. Big O does not sell Bridgestone tires. Rather then using a store that you have connections with, you should look around for the best deal, especially if the cost is going to get passed down to the owner of the car. The window washing fluid resivor needed replaced an it did get replaced. However, they did not fill it with fluid. Little things like filling the fluid and cleaning the dust off the seats are easy and leave the customer with the idea that their experience was positive. I am dissatisfied with both the shop and the insurance provider who paid for the repair. I will probably not use Abra again. Family owned shops seem to care a little more about their business.
6/22/2013
Kyle H. VERIFIED CUSTOMER
Vehicle Make : Hummer
Brian is great to work with.
6/22/2013
Erasmo A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Friendly and great customer service!
6/22/2013
Karine W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They knew I needed the repairs completed quickly due to flying out of town. They had my car completed in time. Thank you
6/21/2013
Cherlyn S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the car wash and vacuum ing that was done. Took two jobs off my list today. Thank you.
6/14/2013
Antonio F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Brice promised to have our car ready by Friday 6-7-2013 afternoon, and He delivered on Friday 6-7-2013 afternoon, we think that is great, he explained everything that I needed to know, as for the rest of the team I did not get to meet them but our car looks new again. Thank you very much. And may GOD BLESS YOU AND YOUR BUSINESS.
6/8/2013
George R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Tom greeted me immediately and answered my questions thoroughly. I felt comfortable with the facility and the staff I met. Thank you.
6/8/2013
Venita L. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank You
5/28/2013
Marcia S. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looks brand new. I thought it would take longer to fix than it did, so I was happy it was completed quickly. You were very thorough in seeing other damage that you also took care of. I plan to bring my other car in for a minor repair later this summer.
5/25/2013
Steve M. VERIFIED CUSTOMER
Vehicle Make : Ford
From the time I dropped my van off till time I picked it up the customer service was the very BEST...
Thank you
5/23/2013
Greg T. VERIFIED CUSTOMER
Vehicle Make : GMC
You guys did a good job!
5/23/2013
Jeremy J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Brian and your team were absolutely wonderful to work with they got my Jeep fixed on time as promised and I would most definitely come back and have you guys do more work
5/21/2013
Ula A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me updated on the repairs
5/18/2013
Kelli B. VERIFIED CUSTOMER
Vehicle Make : Buick
Brian took great care of us. The repairs were amazing!!
5/17/2013
Lydia C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Bryce was so helpful, courteous and friendly.
He kept me informed and upto date the entire
Time!
Thank you!!
5/11/2013
David R. VERIFIED CUSTOMER
Vehicle Make : Ford
ABRA did a fantastic job with my ford freestyle!
They kept me in the loop the whole time via text and phone call. I will highly recommend you guys to anyone in need of body work!
Thank you ABRA!
5/10/2013
Samuel G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Brian and Alex have been very helpful in my quest to fix my Durango.
5/4/2013
Scott S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Bryce was excellent
4/26/2013
Scott G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tom was very refreshing. Prompt and accurate with information and very timely with the repairs. The only negative aspect about the entire experience was the 14" of snow that I drove the superb repairs into. NICE WORK!
4/18/2013
Jane S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service from all employees, excellent work!