Service King Rancho Cordova

Many, many delays. When I picked up the vehicle there was many deep scratches on a replacement part of the damaged area. This is now on order. Pretty disappointing and makes me question the attention to detail.

The shop manager contacted me yesterday to resolve my issues with the shop no need to call me

Customer service was not great. There was a lack of communication from Justin and myself. The day I had and estimate done on my vehicle, Justin had mentioned he was open all week on 12/10-12/14 so I could drop off my vehicle for repair. The earliest he could do was 8am. Made an appointment but needed to reschedule it so I left a voicemail with Justin, he never got back to me. Someone else helped me reschedule. The day I dropped off my vehicle (12/11) Justin was not in the office. The gentleman who helped me instead I believe his name is Miguel. He could not find my paperwork exactly but did his best. I had asked for updates through text messages and the receptionist had mentioned Justin communicates on Tuesdays and Thursdays. Did not hear from him or any updates from my car until the day it was ready to be picked up on Friday 12/14. When I spoke with Justin on the phone I mentioned if I could pick my car on Saturday morning. He said I could but it would have been courteous of him to mention he was not going to be available on Saturday at the time I went to pick my car. Also, there is something wrong with the automatic text messages. I received an appointment confirmation text on 12/13 for an appointment on 12/10 at 9am. The confirmation message came 2 days late with the wrong time and date and there is nothing wrong with my phone or my carrier.

I liked the friendly service. Upon driving my car was very satisfied with the work that was done.

You guys exceeded my expectations! Miguel was great!

Jason and the team were very easy to deal with, they kept me up to date, had great customer service and my car looks like it never got in an accident!

Very satisfied with Miguel and Service King's service. Very professional and quick

Car was ready several days early and they took care of getting rental car back to Enterprise. Service above and beyond my expectations. Thank you Service King!

Very friendly people finished my car way before the date I was expecting t Thank you so much for cleaning he inside as well I am highly satisfoed

Thank you the car looks new again

I am so happy and complete satisfaction and greatful to Service King for wonderful job with my car. They are very professional workers, nice and good manner people. Thank you so much for everything.

They were fast and prompt.

Muy buen servicio y la atención como cualquier cliente debe recibir gracias

The service was exceptional. I was kept updated constantly. The service people were very friendly and courteous. I would recommend them to others.

Great service and my car looks new! Justin was very nice and I would recommend Service King to friends.

Very professional very satisfied

First time customer. Best overall experience I’ve ever had at a body shop.

You guys did a great job on the truck and in a timely manner I was very satisfied with the work thank you

Very impressed with the electronic communication and how it kept me updated as to the progress of my car repairs.

Service was excellent