Excellent costumer service (Chris Valdez) after my accident with my car they took care of everything my car is as good as New 1000 Thanks
2/12/2018
Eduardo S. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are gonna be seeing that car again, you couldnt even take of my airbags without leaving the airbag light blinking. My side skirt is loose, my bumper is off,etc. Either you guys have the dumbest people working or they don't give a ****. I asked chris Valdez to take care of it and this happens
2/11/2018
Ruth W. VERIFIED CUSTOMER
Vehicle Make : Honda
Job well done.
2/11/2018
Stacy B. VERIFIED CUSTOMER
Vehicle Make : Honda
I am still concerned the color match is wrong but I need a few days to decide. Service was great
2/10/2018
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
How about fixing the car, in my business if a sub says they can’t do the work we let them go on the spot and don’t ever hire them back for more work, it’s unacceptable don’t bother with a rep calling me back I won’t ever use your service again and I won’t recommend either. I work full time at a demanding job I took time off to not only arrange drop off but then had to come get it ASAP with out any prior notice plus spent 3 days expenses on a rental. I’m **** pissed to say the least.
2/9/2018
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
When they took off the rear window to fix the rear end they did not clean the window off. It still has dirt and smudges that you cannot reach by hand. They also did not fix the right rear corner panel correctly as it is not lined up properly and is sticking out on the side. The car was also not cleaned inside and out before giving back to me to see any blemishes or imperfections of the repair. I did not agree in writing that the jobe was complete because they missed putting on an emblem that is also another part of car and is making me come back and waste my time to do so because they got the wrong emblems when ordering parts. I will be calling the office as I am dissatisfied with the service completed.
2/6/2018
Michael T. VERIFIED CUSTOMER
Vehicle Make : BMW
Matt was great. He followed up with me the whole time to ensure I was updated and knew what was going on the with my BMW.
2/5/2018
Veronica E. VERIFIED CUSTOMER
Vehicle Make : BMW
Hey guys and gals at service king .. just wanted to say great job Tommy my advisor and Karry front desk, and Chris on pick up . You guys so totally made this a painless experience. Thank you and keep up the OUTSTANDING!! Customer Service and satisfaction.:-) I and my husband are 100% satisfied.
We give you an AAA+. God bless !!!
Sincerely,
Mrs. Earley
2/4/2018
Deborah S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ryan was a complete professional.
2/3/2018
Barbara O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Chris Valdez provided excellent customer service, superb knowledge and and precise delivery
2/3/2018
Donald R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was satisfied but repair took 6 weeks and there is metal showing on driver side. (Not the side that was repaired. I don't remember that being there before.
2/3/2018
James R. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair was completed in a timely and professional manner.
The only suggestion I have is to make someone available by phone during the weekend or off hours in the event a customer needs access to their car.
2/1/2018
Danielle C. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent job! Best service center I have ever been to. Will definitely refer Service King to everyone I know.
-Joseph C
2/1/2018
David F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very good service. Cris took care of all my concerned.????????????????????
1/28/2018
David P. VERIFIED CUSTOMER
Vehicle Make : BMW
It's 3 weeks past the expected completion date. I was told the car was all done, so went to pick it up and it wasn't functioning properly. You still have my car and now you have my payment too. I'm still driving a crappy rental car. So right now I am not at all happy with your company.
1/28/2018
Robert G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The smiles helped the situation!
1/28/2018
Connie C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Awesome
1/28/2018
Leticica L. VERIFIED CUSTOMER
Vehicle Make : BMW
I was told my car was being washed waxed etc. I waited several hrs for this to be done. When I picked up my vehicle the only part washed was the rear bumper that was repaired. The front bumper had white writing (R/C) on it and something else on the other side. I think the fact that it was near closing May have impacted the neglect. Nonetheless my car was immaculate when I dropped it off I would have liked to pick it up in the same condition.
1/28/2018
Seungman R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It took way too long to finish my car. They should not send an email saying that it would be done on a certain day if they are not sure. For me, they said that it will be done on Friday and on Friday they delayed it to next Monday. I would’ve been fine with just one delay but it was not the only time they delayed it. They have delayed the time frame twice for me.
1/27/2018
Charles S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chris Valdez was personable, knowledgeable, and kept me informed all along the way. Service King did everything he respresented and finished right on time.