Thanks for keeping me informed throughout the repair process and letting me know the progress that was being made. Wanda was always very kind and helpful and the car looks good as new.
10/19/2018
Ann C. VERIFIED CUSTOMER
Vehicle Make : Honda
Told it would be 4 days and was one day short of two weeks. No one explained that a part had a $400 increase and there was a 4 day wait for the insurance company to send the company a check. I tried to explain I wanted to pay the amount to get my car but was told we have to wait, we want to it correctly, and we can not release the car until we get the check. I got an email with a price update but there was no explanation.
10/5/2018
Charmaine G. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very quick to my request. The loaner car was very nice. P,eased with Wanda and Jason.
9/22/2018
Howard C. VERIFIED CUSTOMER
Vehicle Make : Honda
I asked that I specifically be called with updates on my repair & I continued to get e-mails. The receptionist wasn’t professional when dealing with answering, transferring, & taking messages. I sat on hold for 15 minutes. My repair was horrible, screws were not tighten, the bumber & bolts are not reassembled correctly. I am very unhappy with the level of service & the repair. I have voiced my displeasure with my insurance company as well.
9/17/2018
David L. VERIFIED CUSTOMER
Vehicle Make : Honda
Fair price. Kept me up-to-date daily with progress of repairs. Highly recommend!
9/14/2018
Pamela D. VERIFIED CUSTOMER
Vehicle Make : Kia
Jason was awesome and I was very satisfied.
8/30/2018
James G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Charged for fees that the insurance company did not agree to. Storage fees above reasonable and customary. Charged admin fees with no reasonable explanation
8/24/2018
Everett S. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job! Thanks!
8/18/2018
Sonya P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. They made so easy for me.
My car looks perfect. Kept me informed. Thank you.
8/3/2018
Garen W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job!
8/3/2018
Arbie T. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional service. Check in and Check out was top notch. Service to my front bumper (Honda Accord) looks like new. Great Job!
8/1/2018
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Honda
They did an excellent job. My husband is an inspector and very paticular about things. And he is very satisfied. Thank you team. Jason was very professional, has great customer service.
7/28/2018
Teresa K. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work!
7/27/2018
Ykwanda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The ongoing feedback was very helpful. Once I received my vehicle, the finished work was exceptional.
7/24/2018
Jericho I. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job
7/13/2018
Brittani G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did a great job and Alyssa was amazing and always answered my questions!
7/12/2018
Jeffrey C. VERIFIED CUSTOMER
Vehicle Make : Honda
Well done on service and product and communication
7/10/2018
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job was well done. Mario was very helpful!
-Chris
7/3/2018
Laura A. VERIFIED CUSTOMER
Vehicle Make : Ford
Jonathan was great!
6/30/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs were done very well and in a timely manner as promised! I was completely satisfied with the work.
The only recommendation I have is to add a human interface to the automated notifications. Whatever algorithm it uses said the repairs would be completed by 3 July when, in reality, the work was done 27 June, as promised.