Compared to other collision shops, Hendrick is superior in repairs & customer service. I appreciated the updates & call. The pick-up & drop-off process was even smooth. Thank you Hendrick Collision of Rock Hill.
9/21/2024
Charles B. VERIFIED CUSTOMER
Vehicle Make : Ram
IWAS COMPLETELY SATISFIED
9/15/2024
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Kia
The vehicle was very cleaned when I received it. It was almost like new. Kerry was courteous and professional. She ensured that all my questions were answered.
9/14/2024
Jarrett B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The team kept me updated every step of the way during the process and made it so that I knew exactly what was happening when it happened. Even though anything with the car was completely out of my hands at the time, they made me feel as if I was someone on their team
9/8/2024
Gwendolyn T. VERIFIED CUSTOMER
Vehicle Make : Honda
Hendrick’s did a wonderful job repairing the damage on my car. I’m very please! Thanks.
9/7/2024
James P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent customer service and excellent service from the team. I was consistently updated with the process and progress of the repair.
9/5/2024
Tifanee B. VERIFIED CUSTOMER
Vehicle Make : Acura
I was very pleased with the service and the finished product..
8/11/2024
John C. VERIFIED CUSTOMER
Vehicle Make : Ford
Let me say Randy Beam was fantastic to work with,he always took my calls and answered all my questions and very professional. My dissatisfaction comes from the fact my truck was in your shop for 2 months and when it was supposed to pick it up I couldn't because the detailer did a substandard job, not once but twice. I brought my truck in for hail damage because I had a vehicle in a few years ago and the experience was great. Thank you to Randy for helping through the frustration with this.
7/21/2024
Natalie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
10/10 they were great!
7/16/2024
Jessie L. VERIFIED CUSTOMER
Vehicle Make : BMW
I will likely never return, despite this being the second body work claim I have had your shop facilitate repairs to my vehicle since purchasing it. The primary reason being the complete rudeness by your service writer and his inability to deliver basic communication requests despite multiple attempts to explain the need as a customer. I had a horrible experience and just this last week told USAA I’ll find another shop to complete the supplemental repairs they just approved. I’ve already shared my experience with other neighbors encouraging them to think twice before relying on the shop to deliver a positive experience.
6/25/2024
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I trusted yall with my car and still need to finish the front. Then stuff got stolen out of my car. Someone back my car into something. Messed up the sensors in back brake and broke shock cover. Y’all don’t wanna take responsibility for it. I know the damage wasn’t there when I dropped the car off. I do know the damage that was there when I dropped it off. The damage under the bumper from where going in & out of places coz it was there when I bought the car. I’ve already had a mechanic look at it. I’m not happy with yall or y’all’s work. I will never bring my car to yall again except to have my front brackets fixed that was supposed to fixed in the first time. I do have a lawyer working on the stolen items and rear damage from yall.
6/18/2024
Allan B. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything went smoothly kept me updated as everything went along paint and body gaps spot on good job.
5/24/2024
Charles L. VERIFIED CUSTOMER
Vehicle Make : Honda
Top team, repairs like new
5/23/2024
**** S. VERIFIED CUSTOMER
Vehicle Make : Honda
Comments... just keep your focus on communication and service to you customer. Your body shop staff is talented... their work speaks for itself. That is why we went out of our way to choose Hendricks
5/11/2024
Laura K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was great, the communication was consistent, the drop off and pick up process were seamless.
4/7/2024
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : Lexus
There was no follow-up with timeline, status updates, or notification when ready. I found it my car was ready from the rental car company telling me that the insurance company stopped paying for the rental car
3/31/2024
Kimberly S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Car looks amazing. Great communication!
3/8/2024
Mary L. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repairs on my vehicle are excellent.
My only issue with my experience with Hendrick’s is that communications regarding the work being done and completion date left significant room for improvement.