I received no updates on my vehicle the entire time.
9/11/2020
Mary Jane. VERIFIED CUSTOMER
Vehicle Make : Lexus
I wasn’t happy that State Farm wouldn’t put a brand new piece on my car and just wanted it patched if that wasn’t your peoples fault. It was done in a timely manner and they were easy to work with.
8/29/2020
Marta K. VERIFIED CUSTOMER
Vehicle Make : Lexus
We appreciated the the team's receptiveness to concerns expressed after initial car repair and specifically paint color match on our Lexus RX 350. The team (led by Aaron) wanted to ensure our complete satisfaction and did a great job of re-scheduling the vehicle and delivering a much better paint match for us. Kudos to the entire Hendrick Collision North team!!
8/17/2020
Jay H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle looks very nice. Job well done!!
8/14/2020
Edward S. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was a great job by all. No fuss, no problems.
8/10/2020
Deborah F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work on the needed repairs. And everyone we dealt with was very professional and courteous.
8/4/2020
Ashley S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Aaron was Great! He talked me through the process and gave me many updates on what was happening. Excellent service! Thank you!
7/23/2020
John H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Once I dropped my car off it was an easy process to get the work completed. Chris kept me informed of what was happening.
6/17/2020
Michael B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Outstanding service as usual!
5/27/2020
Michael G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I do not need a follow up call. I had to bring my vehicle back in to have flaws in the paint job on the hood repaired which was done by trying to buff out the dirt or object that got under the clear coat. It was buffed out and looks much better but you can still see definite paint flaws. They are not severe enough for me to be without a vehicle for another week to have it repainted so I accepted the vehicle as is with the issue being documented should any further issue with the paint develop. To be completely satisfied the collision center should have inspected the car and saw their flaw and fixed it before contacting me saying the car was complete.
5/23/2020
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Honda
While the repair to the damaged exterior was satisfactory, a door locking/unlocking feature of my car was not working when I picked up the car. I contacted Hendrick Collision North on Friday May 1st and was told someone would contact me on Monday May 4th regarding the problem. No one called. I had to contact Hendrick Collision North a second time to schedule a return visit.
5/6/2020
Ray F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good work!!
5/2/2020
Debra B. VERIFIED CUSTOMER
Vehicle Make : FORD
You are completely top-notch. I literally have never had such a positive experience.
10/3/2019
KREG K. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Personnel was very professional and courteous. Service was fast and completed as promised.
5/26/2019
NATHAN M. VERIFIED CUSTOMER
Vehicle Make : HONDA
The whole team made the experience seamless. Scheduling, drop off, repairs and communication during the process was excellent.
5/25/2019
Rene N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Eric Flack, Collision Estimator, did an "outstanding" job in handling my Lexus repair. His continued communication with me during the repair provided both continual updates on the progress but also added to my confidence. When my car was returned on Monday, it was perfect! Thank you, Eric.
4/30/2019
John S. VERIFIED CUSTOMER
Vehicle Make : Buick
We appreciate the car being cleaned when we picked it up.
4/9/2019
Brandon W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Brett and Eric did a great job keeping me informed and had my vehicle ready for me just as they estimated. Everything looks great I will continue to come to them in the future!
4/2/2019
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for insisting on the replacement parts being 100% perfect, rather than just accepting what arrived because it was there. It is why we bring our vehicle there for repairs.
2/26/2019
Mary Anne. VERIFIED CUSTOMER
Vehicle Make : Lexus
I cannot tell you how much I appreciated help from everyone with whom I was in touch at Hendrick Collision. Eric Flack was so patient with me as I placed repeated calls, kept me updated during the entire month my car was there. Libby at the desk was equally helpful, also many phone calls. To have Brian personally return my car to me was such a gift - I live in Prairie Village, quite a far drive from your location. This experience just reinforces my gratefulness for all the people at Lexus who have treated me so well, and been so helpful during the years I have been using services from the dealership, beginning with Chris Clark, and now Brian Veal helps me. I had always wanted a Lexus; once I got one, the service and kindness of everyone has been far above anything else I have experience in my years of driving. Thanks to all of you!