I answered this question after I got my car and my responses have already been put on the internet ???? Suffice it to say, I am/was very pleased!
1/1/2020
Carly C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The communication was terrible. I would get messages telling me that my car was going to be done on time. And the day came when it was supposed to be done. I called Kevin, the one in charge of my car’s repairs and he was pretty rude on the phone with me and told me I would have to wait until Monday to pick it up. Fine, but Monday rolled around and by 1pm I had not heard anything so I had my husband call because I did not want to speak to Kevin again. He said my car would be done later. Around 3, he called me and told me it would be done at 5:30. We show up at 5:30. My car is nowhere to be seen. Front desk lady asks if we had confirmation that my car was finished because she didn’t have the keys. We told her that we were told it would be ready at 5:30. She told us to have a seat and that they’d probably pull it around soon. We wait for 17 minutes in the lobby, which was 13 minutes before closing time. Still no sign of my car. A nice man finally offers to go look for it for us and luckily we got our car back. Communication could have been much better. I went over a week without my car.
1/1/2020
Joshua L. VERIFIED CUSTOMER
Vehicle Make : JEEP
Everyone was very kind and helpful.
1/1/2020
Larry K. VERIFIED CUSTOMER
Vehicle Make : SUBARU
As far as one day experiences car looks great. Also the Geico process is very efficient
12/28/2019
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : KIA
Pleased with the work on my Kia, can’t tell there was any damage. Staff were great in keeping me informed about the status of the car. Will recommend to friends if they need assistance.
12/27/2019
Louris S. VERIFIED CUSTOMER
Vehicle Make : LEXUS
I appreciate the text updates and the courtesy given to me. A job well done . Sincerely, Stephen Spell
12/24/2019
Orville H. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very pleased with the courtesy shown, and the attention to detail in the repair of my auto.
12/20/2019
WILLIAM J. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Jim always takes good care of me and my car. Very nice and polite and professional. Always let's me know what's happening with my Cruze!! Thanks
12/20/2019
Authur L. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Kevin was great in keeping me informed
12/19/2019
Heather M. VERIFIED CUSTOMER
Vehicle Make : GMC
I was kept up to date from start to finish. Truck looks great.
12/18/2019
Nduwimana M. VERIFIED CUSTOMER
Vehicle Make : HONDA
The paint job looked amazing ! Got my car back as if nothing ever happened
12/18/2019
Wendy A. VERIFIED CUSTOMER
Vehicle Make : HONDA
Kevin was awesome to work with and extremely helpful! Corey in the body shop did excellent work on my repairs. Thanks for your quality work!
12/14/2019
Jason H. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Thank you very much that they did a wonderful job
12/14/2019
Michael W. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Great service from Jim and Stuart. They were very helpful and easy yo work with. They are a great asset to your company.
12/12/2019
Jillian B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Was super quick, efficient and easy. Great customer service and kept in touch and updated me throughout