Hendrick Collision Jeff Gordon Chevrolet

Was very impressed with the professional and excellent service. Kevin Kutz went the extra mile to insure quality service and customer care.

My vehicle was in through geico insurance to have the drivers side door damage repaired. I dropped my vehicle off Friday Nov. 27, I picked up my vehicle on Dec 3 late afternoon, I had to ask for the service person to come out to my vehicle, when he did all he asked was "look okay". Didn't explain the repairs or anything. Not very personable service. I drove off, it sounded like the door wasn't closed tight or the window was open, I attempted to put the window up, it was already all the way up. I thought maybe the door wasn't closed all the way, I pulled over opened and shut the door, still hearing the wind noise. Thinking it may be that I hadn't driven my vehicle in a while and was more use to the brand new rental car I felt it may be normal. On my drive home the speed limit was 60mph, wind noise was awful. Friday morning I called and talked to Kevin Kutz who said I needed to bring it back to be adjusted. So you had my vehicle from Friday Nov. 27 to Thursday Dec. 3 but I need to be inconvenienced to bring it back. Later that afternoon I went to a drive through only to find out that my automatic power window didn't work, goes down about 3/4 of the way and stops, the button has to be continually pressed to get it to go down all the way, going back up window is extremely sluggish. These are quality assurance issues that should have been completed BEFORE I was called and told my vehicle was complete. I am very dissatisfied that I have to take time off work and out of my schedule to return my vehicle for issues that should have been part of the repair process. Geico offers a lifetime guarantee on the work, I shouldn't have had to use it within 24 hours of the repairs.

Completely satisfied with my experience, even if it took longer than expected. And a special thanks for cleaning my car; one less thing on my to do list!

Thanks guys!

Berry happy thank you

Excellent service.

I received an email stating that my car would be ready by 5pm on Thursday. Thursday morning I received a text stating that my car was almost ready and I would receive notice if there was going to be a delay. I didn't hear anything else so I drove from Carolina Beach to Jeff Gordon in rush hour traffic to pick up my car. I paid for it and was told it would be brought around only for a man to come out and tell me it wasn't ready, I shouldn't have tried to come get it without a text and it was my insurance agent's fault as he should have told me I would receive a text when my car was ready. I am a pretty easy going person and I have worked in customer service. A simple acknowledgement that communication broke down would have felt much better than someone attempting to intimidate me into not being upset that my car wasn't ready.

Well done-no hassle. Thank you.

Thank you for the outstanding service and Kevin Kutz is definitely an asset!

Great Job

Awesome

Fast and really nice people to deal with thanks

Great service. Done before promised.

Yall have done other body shop work for my family & friends. I'm impressed with your speed, efficiency, & friendliness! Lifetime guarantee is a plus! Thank you for taking such good care. I'll continue to refer business to you.

Considerate and made as easy as possible for situation.

My car was completely trashed (inside) when I got it back it was at least vacuumed out. Thanks for going the extra step. It's the little things customers appreciate! Also car was done a day early! Thank you everyone involved at the geico repair place!

Always a pleasure.

Appreciated the updates and very satisfied with the quality of the work. Kevin Kutz explained everything that was to be done.

Everything went smoothly and was a pleasure

I did not like your shop removing clear coat and not replacing it.